Experience

• 

  Capita Europe

  • Germany
  • Outsourcing and Offshoring Consulting
  • 200 - 300 Employee

  • Associate Learning and Innovation

    • Mar 2023 - Present

  • Customer Service Agent

    • Apr 2021 - Feb 2023

    Swisscom Projekt

• 

  Voyage Privé

  • Barcelona Area, Spain

  • Account Manager Jr.

    • Feb 2017 - Aug 2020
    • Barcelona Area, Spain

    - Managing and developing business relationships with new and existing tour operators, DMC's, travel agency in assigned territory (Asia and Europe).- Negotiating discounted travel offers and deals directly with the supplier.- Daily, monthly and quarterly reporting and sales analysis.- Creating new special travel packages which best suits VP target-customer.- Sourcing for new suppliers and new profitable collaboration. Participating at trade-fair.- Conducting quality checks, price comparisons, competitor’s checks and analyzing past performances of offers.- Supporting the Operations team for any overbooking, for booking related issues or other queries.

• 

  Weekendesk

  • Barcellona, Spagna

  • Market Manager Assistant

    • Jun 2016 - Jan 2017
    • Barcellona, Spagna

    - Assisting the Market Manager in charge of the Italian market, to manage effective relationships with hotels.- Negotiating competitive offers, original for clients and profitable for hotels.- Optimizing content, rate and availability competitiveness to maximize customer conversion.- Securing additional inventory over high demand and compression periods.- Analyzing the competitors offers and market in general to create new opportunities and deals.- Promote the use of the extranet system among suppliers to encourage them to update directly any changes.- Liaising with the Data Entry team for any queries related to contracts or system issue.- Providing support to review the quality of the product used for each of the promotional activities such as Newsletters, marketing campaign, Facebook, etc.

• 

  Inclosa - Turismo de Santiago

  • Santiago de Compostela

  • Tourist information centre officer

    • Mar 2015 - Aug 2015
    • Santiago de Compostela

    - Making suggestions on tours, accommodation, local attractions and events while promoting the city of Santiago de Compostela and Galicia region.- Hotel and tour reservations.

• 

  ARCOMETA - Consorzio Turistico tra le Pro Loco dello Spilimberghese

  • Spilimbergo (PN)

  • Tourist information centre officer

    • Mar 2013 - Mar 2015
    • Spilimbergo (PN)

    - Making suggestions on tours, travel routes, accommodation and local attractions or events to national and international tourists.- Planning and promote cultural events and art andphotography exhibitions- Writing articles and press releases for the local newspaper

• 

  different companies

  • Australia

  • Waitress, Bartender and shop assistant in Australia

    • Jan 2008 - Dec 2008
    • Australia

    I spent the whole 2008 working and travelling across Australia.