Experience

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  UTI Infrastructure Technology And Services Limited (UTIITSL)

  • Mumbai Area, India

  • Senior Manager

    • 2011 - Present
    • Mumbai Area, India

    Led Digital Health Projects:Spearheaded the implementation of digital transformation solutions for Medical Bill Processing and disbursement.Focused on aligning solutions within the framework of Government-sponsored medical insurance schemes in India.Client Portfolio:Specialized in service delivery and project management for prestigious clients, including:Central Government Health Scheme (CGHS)(until National Health Authority took over the services)Ex-Servicemen Contributory Health Scheme (ECHS)Employees' State Insurance Corporation of India (ESIC)ESI Society Maharashtra, ESIS Karnataka, ESIS Chhattisgarh, and ESIS Uttarakhand.Public Sector Challenges:Successfully navigated challenges inherent in public sector enterprises, characterized by hierarchical structures and limited exposure to information technology applications.Stakeholder Management:Skillfully managed stakeholder expectations throughout the project lifecycle.Oversaw implementation, ensuring alignment with client objectives.Training Programs:Conducted comprehensive training programs nationwide, utilizing both online and offline channels.Provided essential handholding support to facilitate a smooth transition to digital processes.Achieved Growth:Demonstrated remarkable growth, with total revenue reaching close to INR 1 billion.Relationship Management:Effectively handled demanding and intricate relationships with healthcare service providers, ensuring seamless collaboration throughout the entire process.

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  RNA Corp.

  • Mumbai Metropolitan Region

  • Business Process Manager

    • 2007 - 2010
    • Mumbai Metropolitan Region

    Led business transformation and change management in a family-owned real estate business.Defined and refined business processes for residential construction projects in Mumbai and suburbs.Crafted detailed Standard Operating Procedures (SOPs) to streamline operations and ensure consistency.Executed comprehensive process audits to identify areas for improvement and enhance project efficiency.Played a key role in shaping job descriptions, roles, responsibilities, Key Result Areas (KRIs), and Key Performance Indicators (KPIs).Advocated for a process-driven work environment to instill professionalism and adherence to high-quality standards.Successfully fostered limited success in achieving a culture shift towards timely project delivery.Pioneered groundwork for ERP implementation, laying the foundation for enhanced operational efficiency.

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  Silicon Interfaces

  • Mumbai, Maharashtra, India

  • Marketing Executive

    • 2007 - 2007
    • Mumbai, Maharashtra, India

    Pre-sales Activities:Engaged in pre-sales activities to understand client needs and requirements.Collaborated in the preparation of responses to Requests for Information (RFI), Request for Quotations (RFQs), and Request for Proposals (RFPs).Client Engagement and Customer Relationship Processes:Actively participated in client engagement processes, fostering strong relationships.Contributed to the development and maintenance of customer relationships.Communication Management:Managed communications to participants in all alliances and partnerships of the organization.Ensured effective and timely communication with clients throughout various stages of projects.Bid Management:Played a key role in shaping successful bids, instilling confidence in the team.Assisted in the creation of project proposals, showcasing the organization's capabilities and solutions.

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  Aviva plc

  • Bengaluru, Karnataka, India

  • Service Advisor

    • 2005 - 2006
    • Bengaluru, Karnataka, India

    Customer Experience and Business Growth:Implemented strategies to enhance customer experience and contribute to overall business growth.Collaborated with cross-functional teams to align customer-centric practices with business objectives.FSA Compliance:Took charge of ensuring Financial Services Authority (FSA) compliance for diverse business processes.Conducted regular audits and assessments to maintain adherence to regulatory standards.Financial and Process Compliance:Ensured strict compliance with financial regulations and streamlined various processes to meet compliance requirements.Implemented measures to mitigate risks and enhance the efficiency of financial operations.International Team Collaboration:Successfully worked as an integral part of a global team, fostering collaboration and communication across different countries.Contributed to the team's effectiveness through effective coordination and leveraging diverse perspectives.Regulated Insurance Industry Exposure (UK):Gained valuable experience in navigating the intricacies of the highly regulated insurance industry in the United Kingdom.Applied in-depth knowledge of regulatory frameworks to support decision-making and operations within the industry.

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  Spectrum Softtech Solutions Pvt. Ltd.

  • Manager

    • 2000 - 2005

    Program Management:Successfully implemented and managed Electronic Medical Records (EMR) program for the startup business.Oversaw strategic planning and execution to ensure the program met client needs and industry standards.Operations Management:Established and optimized efficient operations for IT/ITeS startup, focusing on Electronic Medical Records services.Implemented streamlined processes to enhance overall operational effectiveness.Service Delivery:Built robust service capabilities catering to discerning client organizations in the USA.Ensured consistent and high-quality service delivery in the field of Electronic Medical Records.Quality Management:Developed and implemented quality management processes to meet and exceed client expectations.Ensured compliance with industry standards and regulations in Electronic Medical Records services.Employee Engagement:Cultivated a culture of hard work and quality orientation among young recruits, fostering a positive work environment.Implemented employee engagement initiatives to enhance team morale and productivity.Business Success at IT/ITeS Startup:Played a key role in building a successful business for the startup, focusing on Electronic Medical Records.Contributed to the growth and sustainability of the business in the competitive IT/ITeS sector.Resilience During Adverse Events:Managed to keep services operational during challenging events such as hartals/bandhs, showcasing adaptability and resilience.Demonstrated effective crisis management to ensure continuous service availability.Faith in Feasibility:Assisted the US-based entrepreneur founder in having faith in the feasibility of running a successful business in Kerala.Provided insights and strategies that contributed to the entrepreneur's confidence in the venture's viability.

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  Orissa Industries Limited

  • Lathikata, Near Rourkela, Orissa, India

  • Jr. Manager

    • 1992 - 2000
    • Lathikata, Near Rourkela, Orissa, India

    Provided ayurvedic medical / preventive healthcare for 8 years to employees and their dependent family members at a refractories manufacturing unit in Odisha.Extended support to workmen and women, including those from tribal communities, working in rotating shifts, promoting a healthy lifestyle.Implemented impactful measures to prevent, manage and cure gastrointestinal tract diseases, enhancing productivity and quality of life for employees.Successfully managed operations and supervised the procurement function, contributing to cost reduction and improved communication channels within and between teams.Gained working knowledge of Oriya, fostering closer relationships with the local community.Acquired exposure to automation in healthcare, further enhancing the efficiency of operations.