Experience

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  Postlethwaite & Netterville

  • Greater New Orleans Area

  • Information Technology Support Technician

    • May 2015 - Present
    • Greater New Orleans Area

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  The Long Night Production

  • Greater New Orleans Area

  • Painter

    • Apr 2015 - May 2015
    • Greater New Orleans Area

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  FEMA

  • United States
  • Government Administration
  • 700 & Above Employee

  • Reservist - Digital Communications Specialist

    • Sep 2009 - Jan 2014

    • To monitor and be aware of any developing rapid response issues. • To serve as a resource to local media, maintaining easy access to current and accurate information about FEMA, the state and other government and voluntary agency response, recovery and mitigation programs. • To gather first-hand information about the progress of response, recovery and mitigation operations, identify potential issues, problems, or rumors which may surface and report all such information immediately to the Joint Information Center. • Ensure that the public receives information about disaster aid that creates reasonable expectations of the limits of that aid. • Monitor and use social media such as Facebook, Twitter, and YouTube to disperse FEMA information to the public. • Exceptional oral and written communication with designated researchers and writers, as well as various department personnel in assisting with all websites’ design and development.• Lead and motivate co-workers in creative problem-solving.• Experience photography and ideography with video editing skills.• Create and develop standard policies and procedures for various website initiatives. • Design and maintain SharePoint Region 6 intranet website and other various sites such as External Affairs Disaster, Louisiana Recovery, Environmental Historical Reservation, and fema.gov web pages/layouts. • Create and edit design graphics and photos through Adobe using programs such as Dreamweaver, Flash, Photoshop, Fireworks, etc.

  • Information Technology - Computer Specialist

    • Mar 2006 - Aug 2009

    • Travel with Continuity of Operations personnel to provide Information Technology support.• Run a lab to reimage and repair computers.• Designed and administered the Louisiana Transitional Recovery Office Intranet website.• Provided helpdesk support to the internal employee network and perform installations within the operations division. • Performed installations, maintenance, troubleshooting, testing, and documentation of network hardware including routers, hubs, switches, and modem.• Analyzed and conducted new methods, approaches, and procedures to provide a wide range of solutions to IT issue.• Configured software/hardware during PC set-up to meet individual user needs.• Updated and maintained databases, as well as installed all software and hardware for an operations group of 300+ users. • Configured and documented standard desktop computer workstations. • Upgraded and maintained systems. Trained and assisted users with hands-on troubleshooting of workstation equipment and peripherals. • Created and tested programs for completeness while maintaining documentation. • Perform duties in planning, developing, installing, and maintaining all existing local area network. • Assisted in maintaining daily network operations, including internet/intranet site administration, backup, disaster recovery, virus-protection, email, and security.• Created and tested programs for completeness while maintaining documentation. • Designed and created forms and reports. • Assisted in maintaining daily network operations, including internet/intranet site administration, backup, disaster recovery, virus-protection, email, and security.

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  Job 1 / Department of Labor

  • New Orleans, La

  • Information Technology Specialist / Computer Technician

    • Oct 2005 - Mar 2006
    • New Orleans, La

    Duties • Provided help desk and end user support to internal employee network and external client network. • Supplied assistance in setting up computers and other electronic devices. • Assisted with troubleshooting and problem solving. • Trained in-house employees and clients on Lotus Notes and Microsoft Office. • Designed and implemented spreadsheets to track daily, weekly, and monthly reports of clients. • Set up workshop programs for clients and flyers for public service announcements. • Assisted employers, city and state representatives in recruiting and educating at job fairs, workshops, and seminars.• Maintaining database and spreadsheet for service contracts.Accomplishments• Elected to assist with meeting state, city representative about the status of employment in New Orleans.• Organize two huge jobs fair to get citizen to return to New Orleans for better job opportunity.