Experience

• 

  Digital Ox

  • Sales Professional

    • Nov 2023 - Present

    Creating a profitable, impactful, hassle free Digital Marketing experience

• 

  Mattress Firm

  • Senior Sleep Expert (Assistant manager role)

    • Sep 2021 - Present

    Consistently exceeds sales goals for individual contribution in Piedmont NC district (Over 110% achievement in 2022, top seller Q-3 2023 at 140% of goal, #1 in district)● Engages in daily review of individual sales numbers, store sales, and district sales with emphasis on my team of sales associates (5 team members across 2 stores)● Creates weekly strategies with direct manager to sell products and promotions or to push targeted initiatives from corporate communications● Top 5% performer in attachment rate of promotional products across Piedmont NC district for years 2022-2023● Proficient in utilizing Google applications and Microsoft Office-based CRM to streamline order management processes● 100k writer● Proactively educates clients about potential unaddressed pain points to drive successful deal closures● Provides guidance and confident leadership through Senior Sleep Expert role by developing and executing team drill exercises to foster high performance and customer-centric care

• 

  Mattress Firm

  • United States
  • Retail
  • 700 & Above Employee

  • Store Manager

    • Jan 2016 - Aug 2020

    ● Facilitated the smooth transition of Sleepys stores in Queens, New York, following the acquisition by Mattress Firm, contributing to the successful integration of the two companies' operations and enhancing the overall customer experience.● Showcased my ability to manage and execute large-scale projects, work collaboratively with teams, and adapt to changes in a dynamic business environment

  • National Sales Manager

    • Jul 2017 - Oct 2019

    ● Hand selected for elite multi-channel sales department of over $100 million in annual revenue● Drove teams to achieve challenging, high pressure sales expectations● Employed exceptional ability to pinpoint and engage with crucial decision makers ensuring seamless sales execution● Negotiated pricing and services in Trade Show environments by responding to objections in a persuasive productive manner● Managed logistics and sales budgets for teams at large events and expositions across the U.S.● Developed critical skills for fast paced problem solving when cooperating with contractors in different states● Promoted superior experience by addressing customer concerns in person and over the phone, demonstrating empathy and resolving problems swiftly

• 

  Outback Steakhouse

  • New Hire Trainer

    • Feb 2013 - Jan 2015

    Fostered success through training a diverse team of new hires● Utilized social media marketing to promote sales initiatives● Gained critical skills in time management and organization● Maintained customer satisfaction by clarifying questions about orders and specialty items