Experience

• 

  Kaiser Permanente

  • Therapist/Clinician

• 

  Kaiser Permanente

  • Santa Clara, California, United States

  • Therapist/Clinician

    • Dec 2021 - Present
    • Santa Clara, California, United States

• 

  New Life Community Services

  • United States
  • Individual and Family Services
  • 1 - 100 Employee

  • Deputy Clinical Director

    • Aug 2020 - Oct 2021

  • Clinical Supervisor

    • Oct 2018 - Aug 2020

  • Operations Manager, Counselor, Group Facilitator

    • Oct 2015 - Oct 2018

    Counselor, teaching classes, facilitating groups, facility management.

• 

  South Bay Area

  • Scotts Valley, CA

  • The Camp Recovery Center

    • Aug 2013 - Apr 2015
    • Scotts Valley, CA

    Intake CounselorThe Camp Recovery CenterThorough understanding of treatment program and philosophy, admission process and criteria, support and administrative services, medical knowledge of various aspects of alcoholism, drug abuse and dual diagnosis. Responsible for taking inquiry calls, verifying benefits, scheduling and performing admissions, obtaining authorizations, account billing, possible collections.• Answer inquiry calls promptly and properly; conduct follow-up calls as appropriate.• Document each inquiry and obtain complete inquiry information.• Ability to conduct admission procedures appropriately, i.e.: consultations, financials consults, obtain medical/administrative approval to admit.*Contact insurance companies, verify benefits• Contact referral sources as necessary.• Ability to transport patients in company vehicles as needed.• Inform marketing representatives of referrals or admissions for their account.• Ensure all documentation regarding patient care treatment and incidents is done in a clear, concise, accurate and timely manner.• Other duties as assigned.

• 

  Bon Appetit

  • Catering Manager

    • Sep 2009 - Sep 2011

    Responsible for all catering events, from lunches for 20 to barbeques for 500 people on the Stanford CampusCreated new menus and contractsCreated standard operating procedures for the catering staffCost out all menu proposals to ensure customer satisfaction and profitabilityResponsible for scheduling, on-going training and payroll for catering staff

• 

  Seascape Resort

  • Banquet Manager

    • Jun 2003 - Sep 2009

    Responsible for the successful day-to-day operation of the banquet department, the control of daily payroll, scheduling, labor budget, hiring and training of all banquet staff.Oversee all conferences, weddings and social events to ensure clients’ specifications are adhered to.Maintain communication with and between catering department and kitchen to ensure the best service and maximum profitability.Conduct monthly meeting with all banquet staff.Implemented Captain Training Program.Implemented sanitation standards.Reorganized purchasing and rental procedures.Conduct monthly inventory and weekly maintenance inspections.

• 

  SMG/ Moscone Center

  • Catering Manager

    • 2000 - 2003

    Plan, coordinate and execute event functions from five hundred to five thousand people.Contributed to profitability by exceeding budgetary goals of one million dollars. Prepared written reports of operational activities to aid in planning future activities. Attended meetings to plan future operational activities and implementation of plans with other department heads.Demonstrated skillful communication and negotiation skills