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Gina Jadron

Customer Care Manager at Berlin Packaging
Intro Book
Seasoned project and change management professional with 20+ years of experience in leadership and administration.
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Location
Lockport, Illinois, United States, US
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Bio

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Gina Jadron is a seasoned professional with 20+ years of experience in project management, change management, and leadership. She has held various roles at Hub Group, including Sr. Director of Project and Change Management, Director of Employee Development, Director of Process Improvement, Regional Director of Customer Service, and Regional Director of Administration. Gina has also worked as a General Manager at Lenscrafters. She holds a Master of Business Administration (M.B.A.) from Northern Illinois University, a Master of Arts in Communication & Training from Governors State University, and a Bachelor of Science in Economics from Illinois State University. She has obtained Instructional Design MasterTrack Certificate and Change Leadership Certificate from University of Illinois at Urbana-Champaign and eCornell.

Credentials

  • Instructional Design MasterTrack Certificate
    University of Illinois at Urbana-Champaign
    Aug, 2020
    - Apr, 2026
  • Change Leadership Certificate Prog
    eCornell
    Jan, 2018
    - Apr, 2026

Experience

  • Berlin Packaging
    • Customer Care Manager
      • Nov 2020 - Present

  • Hub Group
    • United States
    • Truck Transportation
    • 700 & Above Employee
    • Sr. Director of Project and Change Management
      • 2016 - 2020

      - Created, maintained and executed the Change Management Project Plan for multiple projects- Assisted in the development of a Change Management Handbook- Coordinated Extended Change Networks to drive adoption for projects- Developed and analyzed readiness surveys- Coordinated the development of training curriculum

    • Director of Employee Development
      • 2014 - 2016

      - Created a new-hire training program for Customer Service and Business Development groups- Developed and implemented a 6-month New Hire and employee mentoring program- Conducted needs assessments to determine critical areas for employee development- Developed and managed monthly employee recognition program

    • Director Of Process Improvement
      • 2009 - 2014

      - Developed and implemened companywide Best Practices and Standard Operation Procedures- Implemented cost saving projects; included assisting with development and training

    • Regional Director of Customer Service
      • 2007 - 2009

      - Managed 3 Customer Service Offices within the Central region- Led Best Practice teams- Built and executed customer service metrics

    • Regional Director Of Administration
      • 2004 - 2007

      - Managed 6 administration offices with 28 employees- Reduced Administration costs and improved receivables

    • Intermodal Operations Manager
      • 2002 - 2004

    • Intermodal Operations Coordinator
      • 2000 - 2002

  • Lenscrafters
    • General Manager
      • Nov 1994 - Mar 2005

Education

  • 2009 - 2012
    Northern Illinois University
    Master of Business Administration (M.B.A.), Managerial Leadership
  • 1996 - 2000
    Governors State University
    Master of Arts - MA, Communicaiton & Training
  • 1987 - 1992
    Illinois State University
    Bachelor of Science (B.S.), Economics

Suggested Services

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Industry Focus. “Management Consulting”

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