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Gina Bialas

Senior Technical Support Engineer at cyon | Das Zuhause für deine Webprojekte

Intro Book

Technical support engineer with experience in web hosting, customer success, and project management.

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Location

Allschwil, Basel-Country, Switzerland...

Languages

German Native or bilingual proficiency
English Native or bilingual proficiency
Dutch Limited working proficiency

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$120.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Gina has 10+ years of experience in technical support and project management, which is impressive. She’s also got a degree in Business Informatics and certifications in business analysis and data protection. Location is Allschwil, Basel-Country, Switzerland, which might affect the rate. Considering her experience, skills, and education, I’d estimate her hourly rate to be around $120. This is lower than the average rate for technical support engineers in Switzerland, but still competitive. Some technical support engineers in Switzerland can charge $200-$300 per hour, but Gina’s experience and certifications bring her rate down.

Bio

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Topline AI

Gina Bialas is a seasoned technical support engineer with experience in web hosting, customer success, and project management. She holds a degree in Business Informatics and has certifications in business analysis and data protection. With proficiency in multiple languages, Gina has worked in various roles, including Senior Technical Support Engineer, Customer Success Manager, and Senior Customer Support.

Credentials

Auskunfts- und Löschungsbegehren sowie Datenschutzverletzung korrekt abwickeln

WEKA

Oct, 2021
- Jun, 2026
IBAE International Business Analyst Education - Foundation Level

ipso Bildung

Apr, 2017
- Jun, 2026

Experience

cyon | Das Zuhause für deine Webprojekte
- Basel, Switzerland
- Senior Technical Support Engineer
  - Nov 2022 - Present
  - Basel, Switzerland
Amazee Labs
- Zurich, Switzerland
- Web Project Manager
  - Aug 2022 - Nov 2022
  - Zurich, Switzerland
  Worked on two client projects together with Devs and UX in a small web agency environment. Kept track of project budget, created technical documentation and tested software pre-production.
hakuna AG
- Zurich, Switzerland
- Customer Success Manager
  - Jul 2021 - Jul 2022
  - Zurich, Switzerland
  Responsible for customer support and support documentation, analysed customer feedback, created content for company blog, assisted with product development, planned and executed product demos online
cyon
- Basel, Switzerland
- Senior Customer Support
  - Jan 2017 - Jun 2021
  - Basel, Switzerland
  Worked mainly as senior technical support in a web hosting environment, moved websites from external providers to cyon servers, handled legal and data protection inquiries and worked on product improving projects for domains and site builder
Merck Group
- Amsterdam, North Holland, Netherlands
- Senior Customer Service and Order Management Representative
  - Aug 2013 - Jul 2016
  - Amsterdam, North Holland, Netherlands
  Order Processing from A to Z, guaranteed for Key-Account customers to receive great customised service, SAP specialist within the team, helped to simplify new processes and maintained a beneficial relationship with partners such as logistics, sales, technical support
Stream Global Services
- Amsterdam, North Holland, Netherlands
- Support Professional and Contact Coach - Nike.com
  - Oct 2012 - Aug 2013
  - Amsterdam, North Holland, Netherlands
  Achieved high Customer Satisfaction, advised customers to find a product best suited for their needs and purposes, while helping to reach corporate KPI and coach colleagues as certified Contact Coach
TomTom
- Amsterdam, North Holland, Netherlands
- Customer Service Representative
  - Mar 2010 - May 2010
  - Amsterdam, North Holland, Netherlands
  Advised customers before and after sales, troubleshot technical problems

Education

2016 - 2017

IFA Weiterbildung AG

2016 - 2017

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Technology, Information and Internet”

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Gina Bialas

Refer a Friend to Get
100 Credits For FREE

$120.0

Hourly Rate