Experience

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  DNA Payments Group

  • London, England, United Kingdom

  • Interim Human Resources Director

    • Sep 2023 - Present
    • London, England, United Kingdom

• 

  PPL PRS Ltd

  • Leicester, England, United Kingdom

  • People Services Director

    • Oct 2022 - Apr 2023
    • Leicester, England, United Kingdom

    Fixed Term Contract, responsible for HR, L&D, Facilities, Payroll and Internal Communications.

• 

  HGS - Hinduja Global Solutions

  • Israel
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Director of People Services

    • Dec 2019 - Aug 2022

  • Head of Corporate HR and Organisational Development

    • Aug 2017 - Dec 2019

  • Head of Corporate HR and Organisational Development

    • Aug 2017 - Dec 2019

• 

  Dimension Data

  • Milton Keynes, United Kingdom

  • Head of HR, People and Culture

    • Jan 2011 - Mar 2017
    • Milton Keynes, United Kingdom

    • Successfully implemented the HR & L&D strategy. • Advised and guided managers in disciplinary and grievance, redundancy and TUPE processes.• Successfully implemented succession planning introducing talent mapping. Partnered with business leaders to upskill, build talent planning into KPIs ensuring appropriate development and structure and service to customers.• Collaborated with external consultant to introduce a business-wide development programme focussing on behavioural insights. • Conducted in-house research to analyse requirements and created in excess of 30 new HR policies and practices. • Ensured effective development plans in place for all employees including the leadership team.• Led the annual salary review and performance bonus processes. Influenced at exec level for interim increases and business development commission structures.• Led annual reviews of employee benefits and services • Directed/managed appointments, dismissals and settlement agreements to satisfactory completion and effective resolution.• Conducted effective resource planning to ensure accurate budget allocation. HR budgeting.• Successfully led the business in ensuring all HR-related governance is complied with and risks identified and mitigated. • Headed up Health and Safety, including effective implementation of policy, budget allocation and ongoing employee training.• Led Group HR projects into the region including employee training, to ensure Group alignment. Often unbudgeted but the regional HR budget was still achieved. • Managed payroll including decision to outsource due to cost effectiveness, development for HR admin and ensuring ongoing accuracy of payroll data.• Worked in collaboration with Managing Director to negotiate and influence Group in the business restructure resulting in TUPE, redundancy and settlement agreements.

• 

  Denethorpe Consulting Limited

  • Leicestershire

  • HR Consultant and Director

    • Nov 2003 - Sep 2014
    • Leicestershire

    Worked on both interim HR roles and consultancy projects over an 11 year period. During this time, successfully delivered projects including: • Designed, implemented and evaluated effective competency frameworks. • Provided a flexible and fully outsourced service to small business clients; provided effective support in employment law, policy development and education, recruitment, job profiling, performance management and coaching.• Created recruitment assessment centres enabling objective and fair selection of internal applicants and identifying development needs.• Designed performance bonus structure to reward customer service agents in upselling products and back office team in prompt turnaround of policy administration to achieve customer service and quality standards.• Delivered Real Coaching Programme to team leaders, developed performance management skills.• Project led training workstream for a bank launching two new joint venture credit cards, involving a high level of stakeholder management across suppliers, JV, employees, business leaders and project team

• 

  LSN (Learning and Skills Network)

  • Associate

    • Apr 2010 - Oct 2010

    HR and L&D consultancy and project work

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  Customer Consulting Limited

  • Associate

    • 2001 - 2010

• 

  Click

  • Human Resource Consultant

    • May 2007 - Jul 2007

    Human Resource policies.Recruitment and retention.

• 

  Barclaycard

  • Training Manager

    • Nov 2006 - Apr 2007

    Interim Training Manager Project management of training.

• 

  Tesco Personal Finance

  • HR Consultant

    • Nov 2004 - Jan 2005

    Designed and implemented a new reward structure.

• 

  Santander Bank, N.A.

  • Human Resource Consultant

    • Jan 2004 - Aug 2004

    Interim HR designing structure, roles and profiles. Assessment centres Recruitment management.

• 

  Minerva Training and Consultancy Ltd

  • Milton Keynes

  • HR Consultant

    • 1999 - 2003
    • Milton Keynes

    • Facilitated business leaders to define target high performance culture and implementing through effective employee workshops across the business, ensuring buy in at all levels, target culture was achieved, values were promoted, KPIs, standards of performance and behaviours were identified and formed part of the client’s performance management system. • Carried out on-boarding of senior roles from recruitment through induction.• Successful implementation of employment contracts, policies and performance management system.• Interim HR Director for 18 months for start-up life insurance broker, ensuring resource plan was achieved to deadline and employees were trained and productive on post in cultural, business and systems knowledge for go live date on for early stages of business operation. This business progressed to be awarded top Life Insurance Broker in the UK after 3 years.• Developed recruitment methodology and assessment centres, competencies and behaviours frameworks • Devolved recruitment to line managers by training in recruitment and interviewing skills, resulting in clearer and confident decision-making, improved morale in the team and lower staff turnover. • Created standards for performance and coached to reinforce the target behaviour for sales, service and admin teams and gave new team leaders an effective and objective performance management tool.

• 

  The Merchants Group

  • Human Resource Manager

    • 1993 - 1999

• 

  Merchants

  • HR Manager

    • 1993 - 1999