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Gillian Forrest

Programme Director at The Ardonagh Group
Intro Book
Gillian Forrest, a seasoned programme director with extensive experience in stakeholder management, project delivery, and business transformation, holds a BA (Hons) Business and English Literature degree from the University of Strathclyde.
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Location
Greater Glasgow Area, GB
Skills
  • Stakeholder Management
  • Project Delivery
  • Financial Services
  • Change Management
  • Business Transformation
  • Show all
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Experience

  • The Ardonagh Group
    • Programme Director
      • Apr 2024 - Present

  • Barclays UK
    • Glasgow, Scotland, United Kingdom
    • Director, Enterprise Programmes
      • Feb 2022 - Mar 2024
      • Glasgow, Scotland, United Kingdom

  • Santander UK
    • Head of Customer Journey Design and Business Change - Digital Customer Journeys
      • Jun 2021 - Nov 2021

  • Premium Credit Ltd
    • Glasgow, United Kingdom
    • Customer Journey Consultant
      • Dec 2020 - May 2021
      • Glasgow, United Kingdom

      Customer Journey Consultancy for Insurance Fintech Organisation moving to a Customer Journey and Agile aligned Operating Model.

  • Virgin Money
    • Glasgow, United Kingdom
    • Transformation/Integration Programme Director
      • Feb 2019 - Apr 2020
      • Glasgow, United Kingdom

  • Royal Bank of Scotland Business
    • Gogarburn, Edinburgh, United Kingdom
    • Agile Transformation Navigator (Customer Journey Transformation)
      • May 2017 - Dec 2018
      • Gogarburn, Edinburgh, United Kingdom

  • Virgin Money
    • Edinburgh, United Kingdom
    • Transformation Director
      • Jul 2015 - Aug 2016
      • Edinburgh, United Kingdom

  • Lloyds Banking Group
    • Halifax and London
    • Head of Delivery - Mortgage Transformation Programme
      • Nov 2014 - Jun 2015
      • Halifax and London

  • Ministry of Business, Innovation and Employment
    • Glasgow, United Kingdom
    • Interim Transformation Programme Director
      • Dec 2013 - Aug 2014
      • Glasgow, United Kingdom

      Selected by senior government stakeholders to bring a private sector commercial focus to a public sector programme to create a culture of benefit realisation.

  • National Australia Bank
    • Glasgow, United Kingdom
    • Programme Director
      • Mar 2006 - Jun 2013
      • Glasgow, United Kingdom

      Programme Director 2009 - 2013Various RolesSenior Programme Manager 2006-2009

  • National Australia Group
    • Glasgow, United Kingdom
    • Project Director
      • Dec 2002 - Mar 2006
      • Glasgow, United Kingdom

      Various Roles

  • Thus plc (merged Demon Internet and Scottish Telecommunications)
    • Glasgow, United Kingdom
    • Head of Business Transformation
      • Jan 2001 - Jul 2002
      • Glasgow, United Kingdom

  • Ernst & Young
    • Glasgow, United Kingdom
    • Managing Consultant
      • Mar 1996 - Jan 2001
      • Glasgow, United Kingdom

      Managing Consultant 1998- 2000 (UK Insurance Team)Managing Consultant 1996 - 1998 (Management Consultant Services Scotland) - Utilities

  • Accenture
    • London, United Kingdom
    • Senior Consultant
      • Nov 1990 - Mar 1996
      • London, United Kingdom

Education

  • University of Strathclyde
    BA (Hons) Business and English Literature

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Industry Focus. “Insurance”

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