Bio
Experience
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Human Resources Consultant
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1992 - Present
Provided career transition support for both individuals, groups and Resource Centres through working many different industry sectors including manufacturing, research, financial, retail and IT Facilitated workshops to introduce major changes in processes, customer service and cultureDesigned, implemented and reported to Senior Management an Employee Perception Survey for a CRM consultancyDelivered and facilitated a Change Management/ Adapting to Change programme on behalf of an Career Management ConsultancyDesigned and facilitated employee engagement programmes including introducing a Diversity Management programme into a major blue chip companyIntroduced Competency based frameworks into Head Office and retail environments and created a performance management system in line with these and the ‘Balanced Scorecard'Designed and delivered a competency based interviewing course and Assessment CentresWas part of a three person team which set up a 150 person Financial Services Call Centre including organising the widespread recruitment campaign, carrying out telephone interviews, designing and participating in Assessment Centres, advising on employment legislation, writing an Employee Handbook, designing annualised hours contracts and providing ER advice during the first few months of operation
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Consultant
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2014 - 2014
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Human Resources Manager
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1988 - 1992
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Compensations and Benefits Manager, Sales and Support HR Manager
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1980 - 1988
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Human Resources Manager
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1976 - 1980
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Personnel Trainee
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1973 - 1976
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Education
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Norwich City College, Norwich High School for Girls
AIPM, 3 A'levels, 7 O'levels
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