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Gilbran Alexandre Morales Gutiérrez profile image

Gilbran Alexandre Morales Gutiérrez

QA Analyst at Segoso Caribbean
Intro Book
Gilbran Alexandre Morales Gutiérrez, a seasoned QA professional with 1 year 6 months of experience at Segoso Caribbean, brings 4 years of expertise in quality analysis and coaching from Teleperformance and 10 years of experience in customer service from Teleperformance Mexico.
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Location
Monterrey, Nuevo León, Mexico, MX
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Bio

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Credentials

  • Conceptos básicos del marketing digital
    Google Digital Garage
    Jul, 2021
    - Apr, 2026
  • Yellow Belt
    LEAN SIX SIGMA INTERNATIONAL
    Jul, 2021
    - Apr, 2026

Experience

  • Segoso Caribbean
    • Monterrey, Nuevo León, México
    • QA Analyst
      • Jan 2023 - Present
      • Monterrey, Nuevo León, México

  • Teleperformance
    • Monterrey, Nuevo León, México
    • Analista de calidad
      • Feb 2019 - Jan 2023
      • Monterrey, Nuevo León, México

      Monitor agent calls and provide QA Coaching using attributes and observables according to the established QA guidelines. Be able to calibrate criterias according to the client or SME criteria.Provide coaching with the KPIs that the client requires and report agent’s behavioirs to management.

  • ALFA HILT Systems
    • Maestro de Inglés
      • Aug 2015 - Mar 2018

    • Regional Academic Coordinator
      • Jan 2017 - Jan 2018

  • Teleperformance Mexico
    • Monterrey y alrededores, México
    • Agente de atención telefónica
      • May 2006 - Jan 2017
      • Monterrey y alrededores, México

Education

  • 2011 - 2016
    Universidad Autónoma de Nuevo León
    Licenciatura, Ciencias del lenguaje con acentuación en educación bilingüe

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Industry Focus. “Outsourcing and Offshoring Consulting”

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