Experience

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  Al Thiqa Group of Companies

  • Kuwait City, Al Asimah, Kuwait

  • Line Cook/Burger Maker

    • Jun 2019 - Present
    • Kuwait City, Al Asimah, Kuwait

    • Prepares items for broiling, grilling, frying, sautéing, or other cooking methods by portioning, battering, breading, seasoning, and or marinating. Complies 100% with nutrition and sanitation regulations and safety standards.• Reviews menus, production orders, and modified dietary needs to provide clients with quality food that suited their individual dietary needs. Maintains smooth and timely operations in the preparation and delivery of meals and kitchen sanitation.• Develops menus, pricing, and special food offerings to increase revenue and customer satisfaction.• Regularly interacts with guests to obtain feedback on product quality and service levels.• Trained, lead, and mentored six-line cooks and three prep cooks that eventually were promoted.• Stores food in designated containers to prevent spoilage and increase shelf life.• Prepares and inspects all food in accordance to set regulations to ensure safe consumption.• Maintains a clean work area making sure the stations are always fully stocked and all menu items were easily accessible and in their proper place. Uses food preparation tools in accordance with manufactures instructions.• Ensures freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.• Pro-activate in quality control functions by observing and testing foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.• Measures all food items and portion them accurately adhering to all quality standards, portion sizes, policies and procedures, and department rules. Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.• Maintains a positive and professional approach with coworkers and customers. Keeps all menu items fresh and ensures they retain the original quality.

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  Transparency International

  • Nairobi, Kenya

  • Data Entry Clerk

    • Feb 2019 - Jun 2019
    • Nairobi, Kenya

    Performed the following tasks:• Data entry• Data encryption research, statistics• School land titling program, both primary and high school.

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  National lands commission

  • Information Technology Specialist/Administrator

    • Jan 2018 - Nov 2018

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  DATAFLEX SOLUTIONS LIMITED

  • Customer Service Representative

    • Sep 2013 - Nov 2017

    • Resolved product and service problems by researching customers' complaints and following up to ensure satisfactory resolution. Escalated customer issues when standard procedures failed to resolve the situation.• Enhanced initial contact with customers and other service providers, filtered complaints, and served as a liaison both internally and externally. Offered alternative solutions that were appropriate and performed other duties as assigned by management.• Dealt mainly with customer inquiries with the highest degree of courtesy and professionalism to resolve customer issues.• Developed a strong product and customer service knowledge base on a continuous basis to help drive sales and provide options and value to the customers.• Kept records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. Handled negative impacts with customer experiences and strive to provide a workable solution.

  • Information Technology Technician

    • Jan 2012 - Nov 2016

    • Managed the network and other systems: Updating website.• Managed Intranet and updating. • Performed Software installation /upgrades and renewal and Hardware servicing.• Liaised with service providers on how to improve our services.• Connected users to domain Defense forces medical insurance scheme (Defmis) EDMS (Electronic Document Management System) Implementation at the Department of defense.

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  East african school of aviation

  • Nairobi, Kenya

  • Intern

    • Jan 2010 - Sep 2012
    • Nairobi, Kenya

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  Mukui Primary School

  • Nyeri, Kenya

  • English Teacher

    • Jan 2010 - Oct 2011
    • Nyeri, Kenya