Experience

• 

  Wipro

  • Project Lead

    • Apr 2022 - Present

  • End User Computing (IT)

    • Jun 2017 - Mar 2022

    End User Computing (desktop support) at First Abudhabi Bank (Outsourced by Wipro)

• 

  Intertec Systems

  • Dubai, United Arab Emirates

  • Technical helpdesk engineer

    • Oct 2016 - May 2017
    • Dubai, United Arab Emirates

    IT support for Dubai health Authority

• 

  Tanfeeth

  • Dubai, United Arab Emirates

  • Service Desk Analyst WPS

    • Jul 2016 - Aug 2016
    • Dubai, United Arab Emirates

    - worked as a replacement for an employee for a month.- WPS service desk analyst handling the payroll processes of EmiratesNBD's clients.- involved in clarifying the queries, checking the payroll documents of the clients of EmiratesNBD through phone calls and emails.

• 

  Sutherland Global Services

  • Chennai Area, India

  • Senior Technical Support Specialist

    • Nov 2013 - Dec 2015
    • Chennai Area, India

    - Providing L1/L2 support to clients, advising and training junior staff and providing technical support.- Installing and configuring all types of operating systems, email setup, network configuration, antivirus and security software installation.- Installing and configuring hubs, routers, extend...

• 

  HCL Technologies

  • Chennai Area, India

  • Technical Support Engineer

    • Mar 2011 - Sep 2013
    • Chennai Area, India

    - Handling both technical calls and support calls when customers call for compliance.- Calls deal with networking which includes broadband.- Handling phone line repair calls and assigning engineers.- Providing floor support and assisting the technicians on the floor whenever needed.- Installing a...