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Bio

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Gilbert Garcia is a seasoned IT professional with 20+ years of experience in technical support, network administration, and project management. He has a strong background in troubleshooting, software documentation, and server administration, with expertise in Active Directory, VMware, and Windows Server. Gilbert has worked in various industries, including education and retail, and has a proven track record of delivering technical expertise and support to clients.

Experience

    • United States
    • Primary and Secondary Education
    • 700 & Above Employee
    • Data Visualization Analyst
      • Feb 2023 - Present

    • Applications Analyst
      • Oct 2008 - Mar 2023

      Supported, administered, and performed troubleshooting for all district enterprise applications including but not limited to the student information system and HR information systemTracked and resolved district requests and tickets via Remedyforce.Trained personnel in all district wide applications such as PowerSchool SMS (SIS) and SchoolMessenger (Messenger Callout System)Created training and reporting documentation for all district enterprise applicationsAnalyzed student transcripts to ensure accuracy of custom algorithms written by Pearson programmersProvided school and district counselors expert knowledge as it related to A-G GPA and graduationrequirements for UC/CSUTested software updates to the student information system and various other proprietary software to verify functionality and data validation

  • Best Buy
    • Chula Vista, CA
    • Geek Squad Advanced Repair Agent
      • Apr 2010 - Jul 2014
      • Chula Vista, CA

      Provided technical expertise for clients’ personal computers and MacsProvided customer support and made recommendations to purchase Geek Squad services and upgrade existing hardware.Performed data backups, virus removals, and repaired/restored Windows and Mac operating systemsOccasionally called upon to work on the selling floor for the personal computer department

  • Pacific Trust Bank
    • Chula Vista, CA
    • Data Analyst/Reports Developer
      • May 2002 - Oct 2008
      • Chula Vista, CA

    • Apprentice Tech/Cableway Installer
      • Sep 2001 - Apr 2002

    • Sales Supervisor
      • Sep 1997 - Aug 2001

Education

  • 2000 - 2000
    Coleman College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Networking”

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