Experience

• 

  Mobinil

  • Egypt
  • Telecommunications
  • 700 & Above Employee

  • Team Leader

    • Jul 2009 - Dec 2013

    Handle all kind of responsibilities given to me toward my team members such as coaching, Developing, training, soft skills, follow their performance progress and motivation to achieve our exceptional targets to reach better customer satisfaction, in addition to participate on daily basis to the call center tasks to enhance our internal operations.

  • Call Center Representative

    • Mar 2007 - Jun 2009

    Requires strong verbal, communication and listening skillsInteract with multicultural customers (inquiries about products and services). Product marketing & various marketing strategies continuously applied. Handled and resolved customer's complaints & up sell Mobinil services and products.In addition to the below rotations during my work as representative.

• 

  Baron Hotels & Resorts Egypt

  • Heliopolis

  • Sales Secretary

    • Jan 2006 - Jan 2007
    • Heliopolis

    Complies lists of prospective customers for use as sales leads, based on information fromnewspapers, business directories, industry ads, trade shows, internet web sites & other sources. Quotes prices and credit terms and prepares sales contracts for other obtained.Enter new c...