Experience

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  A.P. Moller - Maersk

  • Denmark
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • CI Business Partner

    • Sep 2023 - Present

  • Continuous Improvement Specialist

    • Oct 2022 - Sep 2023

  • CI Workflow Team Leader (Southern Africa & Islands)

    • Nov 2019 - Oct 2022

    Leading a team of highly paced Workflow Issue Resolution Specialists across 13 countries, South Africa, Seychelles, Mauritius, Madagascar, Namibia, Botswana, Lesotho, Swaziland, Mozambique, Malawi, Zimbabwe, Zambia, Comoros Islands.The Workflow TL role ensures responsibilities focussed on continuously reviewing and improving processes, procedures and ways of work to ensure world class service delivery.The role includes:*Team leader for an extended team of 4 (direct) and 4 (indirect)*South Africa, Seychelles, Mauritius, Madagascar, Namibia, Botswana, Lesotho, Swaziland, Mozambique, Malawi, Zimbabwe, Zambia, Comoros Islands *Project management-based Continuous Improvement role, based in Cape Town, South Africa*Streamlining and standardization of business processes for 13 countries, including support team in Pune, India*Analyzing, defining and designing of process and procedural enhancements *Responsible for creative input and output (Think Tank)*Oversee efficiently managed workloads and distribution within the teams i.e. Customer Services, Operations, Delivery, Sales, Finance and Claims*Data analysis, reporting and architecture of tools to promote key learnings, best practice sharing and improvement areas*Vigilance with trend monitoring, volumes, turn around times, request types, industry updates and inflow reduction projects*Act as a primary role in building lasting, functional and productive relationships with internal and external stakeholders

  • Workflow Specialist (South Africa, Lesotho, Swaziland, Botswana)

    • Jan 2019 - Oct 2019

    Working with highly-professional teams in a fast-paced global environment with key responsibilities including advanced management & coordination of business activity, including Learning & Development facilitation (South Africa, Lesotho, Swaziland, Botswana) This consists of an orchestrated distribution/redistribution of business activity by internal & external stakeholders through advanced E2E understanding of Maersk Lines organization and the Maritime Industry. The role includes:*Develop strategic, tactical and operational reporting*Develop high-level analytical dashboards & reports in order to respond to key business issues and current business needs*Presentation to stakeholders at various levels of the organisation *Commercial & operational intelligence projects, coordinating and initiating project teams in line with continuous business improvement*Learning & Development with programme, software and platform roll-outs (South Africa, Lesotho, Swaziland, Botswana) *Deliver high-quality workflow distribution while adhering to operating procedures (South Africa, Lesotho, Swaziland, Botswana) *Management support for the team with workforce management and team coordination*Involvement in new projects, design and develop Business Intelligence solutions in line with business requirements*Use experience and expertise to support the team in finding sustainable solutions for complicated day2day issues *Liaison, consultancy and relationship building with internal clients, ensuring their information requirements are satisfied*Service failures and trends analysis; monitors agreed service levels, and identify root causewhen targets are not met, advise management of potential service failures and trends *Identify and leverage possible areas of optimisation to enhance the organisation's service offering *Act as a primary point of contact for internal stakeholders by building strong and lasting relationships

  • Care & Essential Business Partner

    • May 2015 - Dec 2018

    Manage portfolio of Imports & Exports clients with the largest shipping line globally. Coordinate with company heads & controllers for placements on outbound vessels and receiving cargo globally from booking process to clearance at various destinations. Key player in driving E-commerce through on-site and off-site onboarding roadshows. Ensure that all operational aspects are in place per booking i.e.- container readiness (all classes)- bills of lading- Navis terminal manifests- Sars customs manifests- vessel and tranship vessel load list- VGM accuracy- Arrival Notices- customs docs & coordinationSystems knowledge:- GCSS - Navis - Rkem- Gsis - Marine traffic - Mdws Specialist:- Exports- Hazardous Shipments- Charcoal Shipments- Salesforce Pro

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  Imaculit Music Group

  • Cape Town Area, South Africa

  • Business Development Manager

    • Jun 2016 - Nov 2019
    • Cape Town Area, South Africa

    Based in Cape Town, South Africa and founded in 2016, IMG embraces the production, composing, recording & mastering of all genres. IMG also extends their creative injection in the local scene as events management and coordination through it's various partnerships in the City of Cape Town.IMG's core purpose is to be the premier music label & entertainment group in Cape Town and South Africa, through its vision to collaborate with all industry affiliates, musicians and artists alike. Through its purpose, IMG aims to promote local talent and create a platform for talent management and exposure.

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  Artofficial Studios

  • Cape Town City Centre

  • Freelance Graphic Designer

    • Jan 2009 - Apr 2019
    • Cape Town City Centre

• 

  Alexander Forbes

  • Junior Board Member

    • Apr 2014 - Apr 2015

    In 2011 Alexander Forbes launched an initiative to form a Junior Executive Board, where future leaders were identified within the business in order to form our own board and complete strategic objectives. The Junior Board assists in keeping Alexander Forbes ahead in the digital age and provide input to the innovation and creativity hub of the Group’s strategic initiatives. The Junior Board helps to build the Alexander Forbes leadership pool and create a healthy pipeline of next generation leaders by formalizing the voice and visibility of the young professionals in the organization.I was successfully shortlisted and am currently a serving member of the Junior Board.

  • Social Media Manager, Administrator

    • Feb 2013 - Apr 2015

    I initiated the concept of reviewing how we communicate with our AF Health clients with the intention of revolutionising our approach, using technology and social media to our advantage. Therein the concept of our presence on social media platforms was borne.Our exciting, fresh and informative approach to marketing a complex medical aid product in a new and exciting way is managed by me with my team on our Social Media Committee. My duties include:- Project management- Content strategy- Content creation- Delegating duties amongst committee- Writing of articles- Training & Development- Data aggregation

  • Healthcare Consultant

    • Sep 2011 - Apr 2015

    Healthcare Consultant - Consultancy, servicing and professional advice for existing clients on the Alexander Forbes portfolio. Key objectives are advanced medical aid/short-term insurance query resolution, product education across all insurers, new business acquisition, business retention and professional advice.

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  Discovery Holdings

  • Cape Town

  • Scheme Administrator

    • Nov 2005 - Sep 2011
    • Cape Town

    Management of client portfolio of +50 companies, with total lives of +18,000 medical aid members. Focus primarily on relationship management, billing management/transactions, business retention, advanced medical aid queries.