Experience

• 

  National Bank of Kuwait

  • Business Banking Team Manager

    • May 2023 - Present

    • Assist business development team in defining and implementing the target • Maximize value of Business Banking client portfolio• Manage and resolve client issues and provide feedback to improve business initiatives • Track client sales and oversee the development of tools • Establish and maintain a relationship with consumer banking and branch network• Monitor and review staff performance, resolve staff performance issues• Mentor staff in providing sufficient training and career opportunities to support their growth and maximize their effectiveness

• 

  KTG Group

  • Kuwait

  • Head Of Customer Experience

    • Oct 2021 - Dec 2022
    • Kuwait

    •Establishing customer experience standards/protocols, facilitating training and ensuring an effective feedback loop through audits, surveys, customer complaints and suggestions

• 

  National Bank of Kuwait

  • Kuwait
  • Banking
  • 700 & Above Employee

  • Business Banking Relationship Manager

    • Apr 2019 - Sep 2021

  • Senior Business Banking Relationship Officer

    • Oct 2015 - Mar 2019

  • Business Banking Relationship Officer

    • Oct 2012 - Sep 2015

    • Managing a portfolio of small & medium enterprises (SME)• Attracting new SME customers & cross-selling NBK products/services• Preparing and presenting domestic credit reports consisting of analyzing a company’s background, financials and the risk of a client’s facility request

  • NBK Academy

    • May 2012 - Sep 2012

    • Institute of Banking Studies (IBS): Finance, Accounting, Banking Law, Marketing, etc.• Soft Skills: Communication, team building, negotiations, etc.• Technical Skills: Analyzing and forming financial statements, consumer lending lectures, etc.