Experience

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  Thierry - Chocolaterie, Patisserie, Cafe

  • West Vancouver, British Columbia, Canada

  • Assistant Store Manager

    • Aug 2023 - Present
    • West Vancouver, British Columbia, Canada

    Collaborating with the Store Manager to consistently enhance service strategies, ensuring our customers consistently receive top-tier service.Offering continuous leadership, development, and motivation to the Front of House Team.Handling the recruitment, onboarding, training, scheduling, and performance management of Front of House staff.Actively engaging with guests to foster relationships and ensure their satisfaction.Working closely with the Pastry Chef and culinary team to deliver a distinctive culinary experience.Identifying areas for improvement in customer satisfaction and contributing to the development of corrective and proactive action plans as needed.Supporting business growth through local marketing initiatives.

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  Kitz n Sync Costume Design and Design Ltd.

  • Vancouver

  • Administrative Coordinator

    • Aug 2010 - Present
    • Vancouver

    Provide administrative support to the President of the company.Invoicing, accounts receivable, filing, and inventory management.Plan, organize and coordinate meetings with Costume Department/Coordinator in TV/Film industry. Prepare market research and generate marketing list. Prepare and edit necessary correspondence for direct mail, e-mail, and social media campaigns. Cold Calling marketing research to generate leads Maintain relevant and up-to-date information in database with regard to inventory, client information, current and future productions in the local TV and Film Industry.

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  Small Victory Bakery

  • Canada
  • Food Production
  • 1 - 100 Employee

  • General Manager

    • Oct 2021 - Feb 2023

    Monitored and measured overall store performance through performance results, opportunities, and challenges. Maintained control and management of inventory.Developed strategies to increase sales by 11 % over previous year and be on par with pre-covid sales levels and raised Google reviews from 1.4 to 4.45 in the first year.Lead, the bar, kitchen and pastry teams to ensure quality and consistency in all areas of the store, while maintaining the brand standard.Provide guidance and support to the supervisors to effectively manage the team’s resources to maintain consistency in service delivery and product quality standards.

  • Supervisor Customer Service

    • Mar 2020 - Oct 2021

    Provide and demonstrated an exceptional customer experience by showcasing and educating customers on Small Victory products. Provide on - boarding and training to new team members and coached team on customer service expectations and product knowledge. Communicated regarding employee performance. Anticipate customer needs by constantly evaluating the store and customer cues.Provided hands on support to staff and assisted wherever needed. Communicated with each department to ensure that daily pars are met and product is replenished.Lead the day with appropriate deployment of staff and daily tasks, ensuring each department is supported. Worked with the manager to ensure labour targets are being managed and met. Supported manager with ordering and receiving procedures, waste management, and overall store organization. Effectively communicated, evaluated, and resolved production issues, customer feedback and other operational challenges.

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  Touchstones Nelson: Museum of Art and History

  • 502 Vernon Street, Nelson BC

  • Member of the Executive Board - Treasurer

    • Apr 2017 - Aug 2021
    • 502 Vernon Street, Nelson BC

    Touchstone Nelson is an inclusive society that is inspired by the convergence of art and history. It's mission is to be a cultural hub that provides integrative art and regional history programs to encourage new perspectives and foster a collaborative community.https://touchstonesnelson.ca/

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  Cartolina Cards Inc.

  • Nelson, British Columbia, Canada

  • Customer Service and Sales Representative

    • Sep 2018 - Sep 2019
    • Nelson, British Columbia, Canada

    Responded to and provided direct interaction with customers through a variety of platforms, in person, telephone, and social media and respond to their inquireres and sales requests.In store was responsible for direct sales to customers, opening and closing the store, inventory and warehouse management and merchandising.

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  Strata Board EPS798 “The View”

  • Nelson BC

  • President of the Board of Directors

    • Sep 2015 - Sep 2019
    • Nelson BC

    Ensured the strata council worked in the best interests of the strata corporation while also abiding by the requirements of the Strata Property Act.Acted, with other members of the council, as the managing body for the Strata Council.Made daily decisions to ensure the smooth operation of the Strata.In collaboration with the Strata Treasurer developed the yearly budget and 5 year stratigic plan for Strata development and maintenance.

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  CIBC

  • Canada
  • Banking
  • 700 & Above Employee

  • Manager, Client Experience

    • Apr 2017 - Sep 2018

  • Assistant Branch Manager

    • Feb 2014 - Apr 2017

    CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Wholesale Banking – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.Worked with a team to foster a client-centric focus to enhance the client experience while simultaneously actively coaching the team to achieve all sales, service and operational targets. Assisted with the development and achievement of the branch business plan by planning and helping clients and employees achieve what matters to them. Accomplished this through active participation, coaching, strategic planning and visibility within the branch and community.Directly supervised a team of 7 - 10 Customer Service Representatives and Branch Administrator.Responsible for operational support while mitigating risk and ensuring the consistent delivery of high quality service in the branch.Manage cash holdings and FINTRAC compliance while adhering to policies, procedures, and controls to minimize fraud, forgeries and losses.Identified client concerns and implemented action plans to address client feedback.

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  ctc TrainCanada

  • Vancouver

  • Sales Support and Administrator

    • Mar 2012 - Dec 2014
    • Vancouver

    Provided support to the sales groups with various administrative duties related to the sales process and daily operation of the branchLiaise with clients and assist in the preparation of documents, client quotes and proposals (RMFO/RFP).Help to maximize sales for the branch and across wider channels by supporting the sales team with research, generating marketing lists, prepare sales related documents, monitor and report competitor data, and generate reports related to sales activities and revenue data.Answer incoming calls, organize, receive and distribute all mail, shipments and deliveries in and out of the office. Monitor, distribute and respond to inquiries and emails from clients, students, and other members of the sales team•Review and approve daily invoicing, reconciliation of payments and respond to inquiries regarding invoicing and payments•Reconciliation of weekly and monthly expenses for the branch•Maintenance of office supplies and inventory of stationary, marketing materials and break/lunch room supplies

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  Shoppers Drug Mart

  • Vancouver

  • Assistant Front Store Manager

    • Jun 2009 - Dec 2011
    • Vancouver

    Assisted the Front Store Manager in managing the human, physical and financial resources of the front store and ensuring that store objectives and goals are achieved.Interfaced with other departments to ensure achievement of store objectives and departmental goals both at store level and corporately.Review and reconciliation of monthly, quarterly and yearly profit and loss statements.Pre-screened, interviewed, hiring, training and evaluation of new and existing associates.Provided leadership and guidance to store staff in delivering exceptional customer service, and execution of visual and store merchandising.Inventory and cash management and process

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  RTO Asset Management

  • Store Manager

    • Aug 2007 - Apr 2009

    •Planned, directed and evaluated daily operations. Managed staff and assign duties. Planned budgets and monitor revenues and expenses.•Stuied market research and trends to determine consumer demand, potential sales volumes and effect of competitor’s operations on sales. Determine merchandise and services to be sold. Implement price and credit policies. Developed and implemented marketing strategies.Recruited, trained, evaluated, and determined staffing requirements. Coached and evaluated team members on performance and customer service.Prepared reports regarding sales volumes, merchandising and personnel matters. Locate, select and procure merchandise for resale.•Resolve problems that arise, such as customer complaints and supply shortages.

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  RTO Asset Management

  • Customer Rentention Specialist

    • Jun 2005 - Jun 2006

    •Trace and locate debtors. Notify debtors of overdue accounts and payments.• Visit debtors to collect amount due or to make payment arrangements. Recommend legal action or discontinuation of service.• Maintain records and files. Prepare reports. Store, update and retrieve financial data, Answer clients' inquiries and provide information. Work with on-line accounts and systems.• Perform general office duties, sales and customer service.

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  Canadian Memorial Chiropractic College

  • Bookstore and Supply Center Customer Service/Accounts Coordinator

    • Oct 1996 - Sep 1997

    • Responsible for the processing and coordination of all customer service and sales requests and related billing inquires. Worked with purchasing and shipping departments to ensure timely and accurate delivery of products, service requests and customer service. • Initial set up, maintenance, and tracking of customer accounts, service, payments, and billing.• Maintain records and files. Prepare reports. Store, update and retrieve financial data, Answer clients' inquiries and provide information.• General office duties, customer service and sales.