Experience

• 

  Emirates Insolaire Dubai

  • Dubai, United Arab Emirates

  • Logistics Supervisor

    • Apr 2017 - Present
    • Dubai, United Arab Emirates

    -Manage the full sales Order Cycle and coordinate with the factory production team and warehouse about the dispatch schedule and the timely delivery of the daily orders to customers.-Develop Monthly reporting KPI: customer service rate, error free documentation, lead time analysis.-Inventory Management in coordination with warehouse team to reduce shortages and managing backorders.-Manage Timely customers' claims according to company's SOP while maintaining credibility.-Analyze multimodal transportation options by comparing various quotations and select best service provider option that ensures reliability and on-time delivery to customer, hence reducing lead time. -Negotiate credit agreement terms with suppliers and service providers and set vendor management letters and parameters.-Monitoribg error free documentation to comply with customs clearance requirements to ensure smooth outbound and inbound clearance.-Establish and manage relations with service providers, warehouses, ocean carriers, sales force and customers.- Analyze purchase orders to existing stock availability and create purchase orders for raw materials and services procurement. -Monitoring costing sheets of each project/order to ensure profit generation and minimum expenditure. -Marketing: Managing logistics of events including: event budget, vendors evaluation, negotiating contracts with suppliers and event management companies, ownership to coordinate on exhibition stand design and ordering event inventory: collaterals, giveaways with agencies. other marketing activities including: preparation of company profile with marketing agency, brochure design, responsible for website improvement.

• 

  L’Oreal Middle East

  • France
  • Personal Care Product Manufacturing
  • 700 & Above Employee

  • Hub Demand & Supply Planner

    • Sep 2012 - Jul 2015

    - Monitored demands and supply flow of over 1000 skus from the consumer and professional division to minimize backorders and maximize customer service rate to 96%.- Responsible to analyze the generated 12 month rolling forecast for responsible markets: Egypt, Pakistan, Lebanon and Kenya per brand, per country and sku to highlight variances and determine markets’ dynamics.- Leading monthly the S&OP process: collaborative meeting with marketing to implement market intelligence and get market insights, and Validation meetings with stakeholders to validate the final figures. - Responsible for the procurement plan and coordinated with vendors on the critical SKUs and reported short of supply risk’s calculation.- Managed KPI parameters: customer service rate, Forecast accuracy, Order Bias, Stock evolution, Lead time, Slow moving and obsoletes values.- Managed Slow moving and Obsoletes items and maintaining appropriate inventory levels for all skus. - Responsible for New launches and planned a New Launch Tracker database to monitor phase-in.- Monitored Catalogue management to manage substitutes, variants, formula change and product classification. - Supervised the Delivery/ Dispatches to hub countries to be processed within the shipment window specified using multimodal techniques while respecting regulatory constraints.- Ensured compliance of inbound shipments: orders, prices and documentation to adhere to country’s Import/Trading Regulations and agreements set with suppliers, meanwhile measuring suppliers’ performance. - Optimized Carrier's Utilization while maintaining on-time delivery and assess multimodal shipping/transportation options.

  • Customer Service Senior Executive

    • Mar 2012 - Sep 2012

    - Managed the sales order process, and coordinated with the warehouse and physical logistics team about the dispatch schedule and the delivery of the daily orders timely to the customers.- Ensured that the orders are delivered to the customer with the correct loading and shipping configuration while respecting the agreed shipping window.- Analyzed multimodal transportation / shipping options to the various destinations.- Managed timely customer’s complaints accordingly to company’s SOP.- Ensured the adherence of the export documents and invoices to customers’ requirements and country’s import/export regulations.- Ensure the compliance of the customer service team and 3rd party adheres to L’Oreal policy. - Responsible to report and measure customer service metrics KPI: Ensure high Service Rate and managed Out of stock report.-Responsible for inventory management including stock monthly reconciliation: closing/opening and yearly stock count.- Held training to new Customer Service team member.

• 

  L’Oreal Egypt (Egyptelor LLC)

  • Egypt

  • Demand Planner

    • May 2011 - Dec 2011
    • Egypt

    - Acted as the sole contact of liaison between L’Oreal Egypt & the sourcing units (UAE, India, Spain)- Managed the S&OP process across all divisions.- Ensured the purpose and flow of the validation meeting is maintained.- KPI Reporting for all divisions professionally and timely: Stocks coverage days in terms of value and units, sales forecast deviation, Forecast accuracy and Slow moving/Obsolete items.- Managed the product information flow: physical and virtual flow.- Responsible for catalogue and Database management.- Managed the shipment documents updated in ERP (SAP)- Responsible for the preparation of the Sales forecast files for all divisions (Consumer Goods, Luxury Products, L’Oreal Professional division).-Involved in improving the Slow Moving items stocks.

• 

  Maersk Egypt

  • Denmark
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Senior Inside Sales Supervisor

    • Mar 2005 - May 2011

    o Achieved continuous annual sales growth against sales target.o set up quarterly forecasted budget for the team.o Contributed in achieving the highest customer satisfaction survey rating in 2010 for Maersk Egypt.o Increased Maersk Egypt sales score card from 2009 till 2011 by 2% . o Increased Maersk market share within the last 2 years.o Monitored campaign management to seek new opportunities/client and increase customer acquisition rate o Supervised the Execution of shipments within the vendor shipping window & deadlines.o Submitted Opportunities / Sales activities report to management on a weekly basis. o Monitored the delivery of cargo to customers at the import / export side. o Followed up on freight receivables & settlement of clients. o Implemented market intelligence to achieve sales targets. o Coached inside sales teams from other countries ex: Lebanon and new comers in the sales techniques. o Promoted e-commerce & provide sales forecasts, budget input to management

  • Export Logistics Key Account Manager

    • Mar 2003 - Mar 2005

    o Handled the daily logistics & shipping activities, coordinated customs clearance issues & document audit for global customers: KMART/ SEARS Corporation, NIKE, Kids R US… o Managed suppliers’ performance & followed up on their production using KPIs Reporting.o Established vendor management letter depicting the company policies, deadlines and processes. o Generated weekly/monthly shipping reports & production updates to KMART / SEARS, KIDS R US & NIKE. o Coached other account managers in other regions ex: Jordan.o Attended global workshop in India with Key accounts: KMART / SEARS senior management in Logistics & shipping for better client-to-solution provider relation

  • Receivables credit control Coordinator

    • Jul 2002 - Mar 2003

    Dramaticly decreased in Outstanding Freight between Maersk Egypt & local debtors

  • Export Customer Service

    • Mar 2002 - Mar 2003

    o Developed customer focused solution to ensure the maximum customer satisfaction result. o Took full ownership in resolving customers' claims: damaged cargo, lost bills of lading, change of destinationo Drastically decreased the Outstanding Freight between Maersk Egypt & local debtors. o Followed-up on VIP credit customers' payments & statement of accountso Generated & monitored weekly reports to Top management to follow up on customers' settlements