Bio
Credentials
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Customer Service: Motivating Your Team
LinkedInNov, 2021- Apr, 2026 -
Introduction to Social Media Strategy
LinkedInNov, 2021- Apr, 2026
Experience
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Reem Hospital
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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
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Patient Access Executive
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Nov 2021 - Jun 2023
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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
• Meets and greets patients, families and VIPs in a courteous and efficient manner as they arrive in the clinic/ department reception area and. Assists VIP customers throughout their visit within the clinic.• Provides patients, visitors and staff with accurate and updated information regarding the services of the Hospital. This shall be carried out in a prompt and courteous manner at all times, during one-on-one direct interaction or while handling telephone inquiries.• Ensures adherence to the Appointment System; sees to it that bookings for doctor’s appointments are recorded in an accurate, systematic and well-coordinated manner. Sees to it are properly distributed to all doctors-on-duty while at the same time ensuring that patients are booked for appointments to their preferred doctors (whenever expressed by the patient)• Maintains patient rights and responsibilities at all time• Handles billing and insurance eligibility of outpatient during their visit• Demonstrates behaviors consistent with the mission and goals of the hospital.• Demonstrates behaviors that promote positive customer relations with the patients, visitors and members of the hospital staff.• Demonstrates proper use of fire extinguishing equipment and patient evacuation procedures.• Demonstrates appropriate handling of emergency situations in a calm, effective manner. Assists the trained and designated individuals in the proper handling of emergency situations in the hospital.• Assist and Support the Reem Marketing Department in corporate sponsorship, events , medical missions
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Cabin Manager
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Jun 2015 - Jun 2020
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Cabin Senior
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Jul 2013 - Jun 2015
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Premium Class Cabin Crew
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Dec 2009 - Dec 2013
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Cabin Crew
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Jul 2007 - Dec 2009
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SAUDI AIRLINES
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Jeddah, Makkah, Saudi Arabia
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Cabin Crew
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Aug 2005 - Feb 2006
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Jeddah, Makkah, Saudi Arabia
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Philippine Airlines
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Manila, National Capital Region, Philippines
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Cabin Crew
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Nov 2003 - Aug 2005
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Manila, National Capital Region, Philippines
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Manila Midtown Hotel
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Manila, National Capital Region, Philippines
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Events And Banquet Coordinator
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Nov 2001 - Apr 2003
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Manila, National Capital Region, Philippines
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Education
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1997 - 2001St. Paul University of Quezon City
Bachelor's degree, Mass Communication/Media Studies
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Industry Focus. “Hospitals and Health Care”
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References
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