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Gerald Williams profile image

Gerald Williams

VP of Gaming at Palms Casino Resort
Intro Book
Seasoned hospitality executive with 20+ years of experience in resorts, casinos, and gaming industries.
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Location
Las Vegas, Nevada, United States, US
Skills
  • Hospitality
  • Resorts
  • Casino
  • Hospitality Management
  • Hospitality Industry
  • Show all
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Bio

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Topline AI
Gerald Williams is a seasoned hospitality professional with extensive experience in resorts, casinos, and gaming industries. He has held various leadership positions, including VP of Gaming at Palms Casino Resort and VP of Casino Operations at Atlantis Bahamas. Williams has a strong background in hospitality management, budgeting, and team leadership. With over 20 years of experience in the industry, he has developed a deep understanding of what drives guest satisfaction and operational excellence. Williams is skilled in areas such as hospitality management, budgeting, hiring, and pre-opening strategies.

Experience

  • Palms Casino Resort
    • Las Vegas, Nevada, United States
    • VP of Gaming
      • Jan 2022 - Present
      • Las Vegas, Nevada, United States

  • Atlantis Bahamas
    • The Bahamas
    • VP of Casino Operations
      • Mar 2021 - Feb 2022
      • The Bahamas

  • New York-New York Hotel & Casino
    • United States
    • Gambling Facilities and Casinos
    • 400 - 500 Employee
    • VIce President Casino Operations
      • Feb 2019 - May 2020

      Achieved high levels of customer satisfaction through effective employee engagement and guest service. Gained financial and operational excellence across race, sports, slots, and table games. Maintained a promising work environment, including teamwork, performance feedback, accountability, and recognition.* Improved staff engagement scores significantly by deploying best plans and practices.* Increased number of participants in the Mlife loyalty rewards program for MGM.

    • Director of Casino Operations
      • Oct 2017 - Feb 2019

      Designed and implemented excellent strategies for day-to-day operations of table games, race, and sports. Fostered strong working relationships with all departmental heads and property senior leaders.* Introduced and executed innovative approaches to motivate staff and meet organizational goals.

  • ARIA Resort & Casino
    • United States
    • Hospitality
    • 700 & Above Employee
    • Table Games Backup Shift Manager
      • Jun 2013 - Oct 2017

      Prioritized workload to all members while leading regular tasks of assigned shift. Co-ordinated with international and domestic marketing staff to ensure a seamless guest visit.* Introduced and implemented a waste reduction solution for the casino division

    • Table Games Pit Manager
      • Dec 2009 - Oct 2017

      Prioritized workload to all members while leading regular tasks of assigned section. Co-ordinated with international and domestic marketing staff to ensure a seamless guest visit.

  • MGM Grand Detroit
    • Table Games Pit Manager/ Assistant Shift Manager
      • Apr 1999 - Nov 2009

      * Developed and implemented a variation for an under performing game type that immediately and significantly increased drop and hold percentages.

  • Caesars Indiana
    • Floor Supervisor/Pit Manager
      • Sep 1998 - Mar 1999

  • Sam's Town Casino
    • Dealer/Table Games Supervisor
      • Jul 1995 - Aug 1998

  • WDAF-TV
    • Account Executive
      • Aug 1992 - Jun 1995

  • KAKE-TV
    • Account Executive
      • Aug 1985 - Apr 1992

  • KBUZ FM 106.5
    • Account Executive
      • Mar 1980 - Jul 1985

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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