Experience

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  Xerox

  • Learning And Development Consultant

• 

  Xerox

  • Learning and Development Consultant

    • Aug 2010 - Present

    Conduct employee interviews/Administer employee orientationProvide training to employees for HR benefits such as (HW, DC, DB, EAP, Life Insurance, STD, LTD, AD&D, BTA, Active and Retiree plans, FMLA, PTO, COBRA, HIPPA, ERISA, Beneficiary Benefits)Utilize HRIS/HRMS system for participant benefit administration and employee trainingEvaluate needs and develop new training materials and/or revise current material to ensure business unit or group training needs are metEvaluate training methodology Design and develop in-house programsInteract with functional organizations (SBU’s, SME’s) to develop specifications for content of courses, conduct follow up to determine applicability of course materialMaintain, develop, and adhere to training schedule for employees

• 

  CableVision

  • Newark, NJ

  • Senior Customer Service Rep

    • Aug 2008 - Jun 2010
    • Newark, NJ

    Assisted customers with account maintenance for Cable ServicesProvided customers with billing reconciliation, credits debits and other adjustmentsInformed customer of various service options to fit financial needsFirst call technical support and resolution for service or equipment problemsInformed customers of additional products and services availableProcessed complex billing resolution for customers

• 

  Bank of America

  • Newark, NJ

  • Account Manager

    • Aug 2006 - Sep 2008
    • Newark, NJ

    Provided customer service for high limit (80k - 900k) consumer credit card accounts, regarding billing inquiries, interest rate information and additional product offersAssisted customers with determining the product that best suited their needsNegotiated interest rates and fees that were both cost effective for the client as well as the company, while providing world class customer serviceGenerated an average of 1.4 million dollars in cash sales per month annually

• 

  USMC

  • Global

  • Classified Material Control Center Specialist

    • Nov 1986 - Nov 1990
    • Global

    Managed the origination and dissemination of classified material of all branches of the USArmed Forces worldwideMaintained and updated SOP documentation held within the USMC secure library regarding handling procedures for classified materialPerformed monthly, quarterly and annual audits of all material maintained within the secure libraryDelivered classified information via, secure encrypted telecommunication linesMaintained, updated and verified list of personnel authorized to create and transport classified materialOversee the control of classified material during the Gulf War