Experience

• 

  ProjectDiscovery.io

  • Community Manager

    • Mar 2024 - Present

    - Lead and nurture our growing community in discussions about security tooling, best practices, and innovative use cases.-Provide technical support and user assistance across platforms like GitHub, Discord, and other digital mediums.- Collaborate with community members to identify and resolve issues, fostering a self-help culture where members aid each other.- Gather insights on feature requests and community preferences, conveying these to the product team.- Develop and maintain resources for frequently asked questions and common issues.- Uphold a culture of respect and empathy within our open source community.- Creating new issues on GitHub based on community feedback and appending existing issues with necessary information for the product org- Writing blogs, preparing newsletters, and organizing community spotlights.- Engaging with our community in Discord to actively answer user questions, source information for project bug reports and new projects / feature requests.

• 

  Automattic

  • Customer Education / Webinars / Happiness Engineer

    • Apr 2016 - Sep 2023

    - Member of Customer Education, Webinar and Courses guilds, creating written and video course content for new bloggers and podcasters. Also maintaining the course community via P2 and Zoom interaction, and presenting weekly webinars on getting the most out of WordPress.com as a beginner, with live demos and questions- Partner with BetterOn Video, providing video presence training for Automattic employees and maintaining the Slack channel community, providing support and engagement- Responding to user queries via email, forums and live text chat- Updating documentation where needed, especially with updates and new releases- Advising WordPress.com users on setting up, using, and getting the best from their sites- Making edits and adding some extra customization to sites with CSS and HTML.- Finding, reporting and helping to troubleshoot bugs, and other technical issues- Training new Happiness Engineers, and providing ‘buddy’ support internally- Contributing to the Quality Guild, looking into ways of improving interactions from Happiness Engineers and feedback from users

• 

  - Freelance

  • Copywriter, Social Media and Community Manager, Content Curator, Proofreader

    • Sep 2015 - Apr 2016

• 

  Taylor & Francis Group

  • Abingdon, Oxfordshire

  • Communications Officer

    • May 2015 - Nov 2015
    • Abingdon, Oxfordshire

    - Coordinating content for the 'latest news' sections of the Group, Informa, TFO and Indigo sites- Creating and repurposing content for related Twitter, Facebook and LinkedIn company social media accounts.- Monitoring these channels for customer queries and feedback.- Creating collateral in support of communications activities.- Coordinating and delivering communications campaigns to benchmarks.- Facilitating journalist access to content.- Communicating effectively with customers via the web, social media, print, email and face-to-face.

• 

  Microsoft

  • Reading, Berkshire

  • Xbox LIVE Apps and Music Publishing Assistant

    • Apr 2013 - Mar 2015
    • Reading, Berkshire

    - Weekly content refreshes of the EMEA Xbox LIVE dashboard across 27 European countries.- Creating exciting, engaging headlines and short-form text, building themed experiences for new Music, TV and Movie content received from app partners. - Working with third party app partners (YouTube, Muzu, Vevo etc.) to obtain strong Music, TV and Movie content and assets on a weekly basis.- Collating, storing, organising and managing assets received.- Documenting new programming methods.- Programming Music and Apps dashboard content via two content management systems, occasionally using basic coding.- Assisting and advising teammates on best practice for app usage, helping to solve common app and music programming issues.- Maintaining mailing list databases and strong relationships with app partners and marketing executives.- Updating app launch calendars, tracking statistics and assets used weekly via Excel.

• 

  hibu

  • Reading, Berkshire

  • Web Content Editor/Plus Account Manager/Post-Live QA Tester

    • Jul 2011 - Apr 2013
    • Reading, Berkshire

    - Conducting telephone consultations, recommending the best ideas to maximise online marketing presence.- Heavily researching keywords and writing compelling website copy, while making use of SEO.- Proofreading, design amendments and publishing websites with customer approval whilst adhering to strict deadlines.- Contacting customers for website reviews at the proofing stage, making amendments to copy and images as required.- Reviewing amendments made to customers’ sites after the publishing process is complete, ensuring that requested changes have been actioned correctly.- Redoing amendments if incorrect, including proofreading, copy and image edits. In some cases collaborating with the design team for complex amendment jobs.- Supporting customers in discussing complex amendments and implementing them in real time, or simply asking for feedback on amendment quality.- Maintaining client relationships including ongoing advice on amendments and best practice SEO, in order to receive full benefit from their website.- Using content management systems to edit basic HTML and CSS.

• 

  Alchemy Carta Ltd

  • Leicester, United Kingdom

  • PR Officer/Copywriter

    • Jun 2009 - May 2011
    • Leicester, United Kingdom

    - Freelance position, working from home.- Independently researching and writing creative copy, both longer articles and shorter blurbs/product descriptions for company blog, website and print press releases.- Regularly updating the company's Twitter/Facebook/Hi5/Myspace/WordPress sites with fresh content regarding new releases and other important news.- Liaising with relevant genre publications and finding advertising opportunities, as well as writing and distributing press releases as and when required.

• 

  Maidenhead Library

  • Maidenhead, Berkshire

  • Volunteer Coordinator

    • Jun 2010 - Dec 2010
    • Maidenhead, Berkshire

    - Travelling with mobile library service to bring books to elderly and disabled customers.- Recruiting volunteers to help housebound library customers.- Organising events for volunteer training, development and appreciation.- Liaising with library staff on individual customer requirements.- Choosing books for customers, delivering books to them at home.- Leading and coordinating project to design promotional online and print materials to help bring teenagers into the library.