Experience

• 

  Kitchener Public Library

  • Kitchener, Ontario, Canada

  • Senior Library Assistant

    • Apr 2022 - Present
    • Kitchener, Ontario, Canada

• 

  Region of Waterloo

  • Kitchener, Ontario, Canada

  • Administrative Clerk

    • Mar 2021 - Apr 2022
    • Kitchener, Ontario, Canada

• 

  KW Counselling Services

  • Special Projects Lead

    • Oct 2019 - Sep 2020

    • Coordination of new client database in collaboration with five agency partners• Development of delivery of training materials and technical support• Development and delivery of community leadership programs with multicultural community leaders

  • Multicultural Outreach Worker/ Intake Worker & Resource Consultant

    • Sep 2011 - Sep 2019

    • Creation and coordination of programming in multicultural community development• Development of partnerships with community agencies, multicultural groups and funders• Diversity and cultural competency training internally and with corporate clients• Grant writing, program evaluation and creation of reports and presentations to funders• Analysis and improvement of agency accessibility and inclusivity• Assessment of client, staff and partner needs and referrals within the community and agency

• 

  The Solidarity Alliance

  • Kitchener, Canada Area

  • Co-Chair

    • Jul 2015 - Jun 2019
    • Kitchener, Canada Area

    The Solidarity Alliance is a working group of agencies and individuals who seek to eliminate the barriers to service and belonging faced by the LGBTQ+ newcomers. The group is a member of the Rainbow Community Council.

• 

  Crawford Class Actions

  • Waterloo, ON

  • Team Lead, Quality, Document Management

    • Sep 2009 - May 2011
    • Waterloo, ON

    • Supervised and trained five-person team and created staff training materials• Processed archival material • Responsible for quality control and systems improvement to eliminate errors

• 

  George Brown College

  • Toronto, ON

  • Tutoring and Learning Centre Coordinator

    • Jan 2002 - May 2002
    • Toronto, ON

    -Supervised five-person team of tutors-Maintained welcoming, safe, and inclusive environment for students-Tutored international students on their English language, writing, and reading-Reviewed and edited essays and reports for students

• 

  Ontario Public Service Employees Union

  • Toronto, Canada Area

  • Information and Communications Assistant, Pensioner Services

    • Apr 2001 - Sep 2001
    • Toronto, Canada Area

    -Creation of technical manuals on tax policy-Provided customer service to and addressed concerns of pensioners regarding their tax needs-Updated and maintained pensioner database