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Georges Sfeir

Associate at CCM Consultancy
Intro Book
Georges Sfeir, a seasoned professional with 20+ years of experience in training and development, leadership, and operations management, holds a Bachelor's degree in Mathematics from Lebanese University and a Certification in Idea evaluation and business plan development from University of Dubai.
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Location
Dubai, United Arab Emirates, AE
Languages
  • English Full professional proficiency
  • Arabic Native or bilingual proficiency
  • French Limited working proficiency
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency
  • French Professional working proficiency
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency
  • French Professional working proficiency
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Bio

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Credentials

  • Training Manager/Specialist
    Learners Point Academy
    Nov, 2022
    - Apr, 2026
  • Blockchain: Learning Solidity
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • Blockchain Basics
    LinkedIn
    Sep, 2020
    - Apr, 2026
  • Blockchain: Beyond the Basics
    LinkedIn
    Sep, 2020
    - Apr, 2026
  • Social Media Marketing Foundations
    LinkedIn
    Sep, 2020
    - Apr, 2026
  • Learning Minitab
    LinkedIn
    Apr, 2020
    - Apr, 2026
  • Six Sigma Foundations
    LinkedIn
    Apr, 2020
    - Apr, 2026
  • Assessor for selection of new leaders
    Emirates
    Mar, 2004
    - Apr, 2026
  • Employment Agent (Interviewer). Focused Interviewing
    Emirates
    Mar, 2004
    - Apr, 2026
  • Neuro Linguistic Programming Practitioner (NLP)
    Dubai Consulting, Training and Research
    Oct, 2003
    - Apr, 2026
  • Interantional Kiteboarding Organization instructor
    International Kiteboarding Organization - IKO
    Jun, 2002
    - Apr, 2026
  • Family Assistance Representative
    Emirates
    Mar, 2002
    - Apr, 2026
  • coaching agent
    Emirates
    Jan, 2002
    - Apr, 2026
  • Train The Trainer
    Emirates
    Dec, 2001
    - Apr, 2026
  • Peer support team member and team leader
    Emirates
    Mar, 2001
    - Apr, 2026

Experience

  • CCM Consultancy
    • United Arab Emirates
    • Associate
      • Feb 2024 - Present
      • United Arab Emirates

      Facilitating programs for team building, communication and cultural changes in organizations.Programs delivered include: World Economic Forum 2024 for finding solutions to supply chain, World Immunization Week for Emirates Health Services on enhancing the reach and encouraging immunizations, Team Building and Communication skills for Kapsarc Riyadh.

  • Truvian Partners
    • United Arab Emirates
    • Team and Operations Manager
      • Dec 2023 - Present
      • United Arab Emirates

      Conducted team building activities workshops for 1200 staff from Pure Health.Conducted team building activities for Bonne education students aged between 14 and 17 yrs old.Conducted communication and work place efficiency for C level executives of Pure Health.

  • AmPowered
    • United Arab Emirates
    • Program Facilitator
      • Jan 2021 - Present
      • United Arab Emirates

  • Kitepeople Trading LLC
    • Dubai, United Arab Emirates
    • Managing Director at Kitepeople Trading LLC
      • May 2004 - Present
      • Dubai, United Arab Emirates

      Overlooking the whole operations, distribution, retail, sales, marketing, pricing.

  • Emirates Airline
    • United Arab Emirates
    • Airlines and Aviation
    • 700 & Above Employee
    • Training and Development
      • Nov 2000 - Jan 2021

      Responsible for the instructional design and implementation of training programmes for Cabin Crew.Responsible for quality assurance of content, ensuring all Service Delivery initiatives, procedures and standards are incorporated into training modules/programmes.Conduct Training Needs Analysis (TNA) to continually update and improve syllabi to meet the learner needs, Service Delivery objectives and identifying short and long term future requirements.Feedback to Training Manager on post course evaluation and provide details of resulting enhancements/amendments to be made to the module/course. Maintain and encourage a culture of continuous improvement through on-going evaluation of course design and delivery.Provide leadership and direction to team members through evaluation, coaching and continuous assessment. Identify individual development needs and ensure development plans are progressed. Conduct performance reviews along with regular evaluations in alignment with Service Delivery management objectives and Corporate Performance Management standards to ensure training best practices are being employed and to support the continual professional development of the team.Support the Cabin Crew Training (CCT) Managers , Specialist and TO in conducting selection centres for leadership positions. Developing and delivering Training & Development programmes. Participating as an assessor for the selection of leaders.Deliver, as the lead trainer for the module/course/project, a range of training courses relevant to the area of trainer expertise to a multicultural audience.Maintain continued professional development by updating knowledge and skills in relevant area of expertise and responsibility and across the Airline industry. Disseminate this knowledge to colleagues and trainees.Proficient in the use of Microsoft Office products and able to use Multimedia as a training tool.High standard of written and spoken English and high level interpersonal skills.

    • In-flight Manager
      • Nov 2000 - Jan 2021

      Overall management of all resources (time, product and people) through effective leadership to ensure that standards of safety, security and service are met. And the world's best in-flight experience is consistently delivered and in line with the Hospitality strategy.• Work under the authority of the Captain to ensure the safe and secure operation of the aircraft. Ensure standards of safety and security are met in line with corporate requirements, local civil aviation authority government legislation and international standards. Responsible for communicating openly, clearly and in a timely manner with Flight Deck crew throughout the flight.• Conduct timely and motivational briefing sessions prior to flights. Ensure compliance with Safe Talk requirements. Allocate manpower resources appropriately considering grade, skill level, special qualifications, languages and customer profile/distribution. • Provide feedback, guidance and direction to all team members to ensure standards are met as they apply to customers, safety, security and overall performance on board. Ensure Flight Reviews are completed and discussed on board to accurately and recognize Crew performance. Be a role model to the Cabin Crew through motivational and inspirational leadership.• Responsible for the well-being of the Cabin Crew throughout the entire duty, including overseas.• Effective use of the KIS application to record customer information and enhance the customer experience. • Ensure customer complaints are fully investigated, managed effectively and appropriate service recovery is applied • Act as a brand and company ambassador by demonstrating a positive and professional image. Guide Cabin Crew on appropriate conduct throughout the entire duty to promote the professional image of the Company.• Demonstrate business awareness through responsible decision making. Propose workable ideas for cost saving/revenue generation

  • Emirates
    • United Arab Emirates
    • Onboarding operation officer ( central services department )
      • Jun 1997 - Jun 1998
      • United Arab Emirates

      - Onboarding new management and pilot recruits including but not limited to visa processing, government work requirements, introduction to facilities.- Managing fleet of company cars, maintenance record, registration, sales, renewals, repairs..- Assisting with private VIP requirements and needs in a confidential matter.

Education

  • 2006 - 2007
    University of Dubai
    Certification, Idea evaluation and business plan development
  • 1992 - 1993
    Lebanese University - Faculty of Sciences
    Bachelor's degree, Mathematics
  • 1984 - 1989
    College des freres Mont La Salle
    High School Diploma, Mathematics

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Business Consulting and Services”

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