Experience

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  Chedid Capital S.A.L (Holding)

  • Chedid Re House, Presidential Palace Road, Baabda, Lebanon

  • IT Deputy Manager

    • Aug 2012 - Present
    • Chedid Re House, Presidential Palace Road, Baabda, Lebanon

    A. Role Summary:Organize, coordinate, and supervise activities related to the integration of all software programs and applications acquired through third parties and internally developed into the organization’s information systems covering all our branches in LEBANON, UNITED ARAB EMIRATES, SAUDI ARABIA, QATAR, and CYPRUS.B. Key Results Area/KRA:1. Business Process analyst and Automation2. Application Analysis and design3. Application Implementation and Training4. System Validation & Acceptance5. End Users Operations6. Reporting (Report builder, Chrystal reports, Excel, etc…)7. Documentation8. Back Up Support for IT Infrastructure9. Integration Between Microsoft Dynamics GP with CRM10. Integration Between Microsoft Dynamics GP with Pivot PointC. Main Accountability:1. Analyze the logical requirements for the interoperability of diverse applications and components of the information systems to access the integration needs.2. Supervise and participate in bridging the technical gaps and eliminating overlaps within different applications and modules to optimize functionality and ensure the proper exchange of data.3. Verify the mapping between process and applications and assist in the validation phases to ensure the compliance with application.4. Assist in supporting end users and building their knowledge with regards to use of application in order to complete the roll out phase.5. Advise the Administration Department on technical specifications and terms of reference to be considered in the agreements with IT service and solution providers.6. Analyses current/future reporting needs and be responsible for the creation of new reports assisted by the Application Integration Officer.7. Ensures all documentation related to application usage and workflows is up to date.8. Act as a backup support for existing IT infrastructure.

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  Chedid Capital

  • IT Deputy Manager

    • Aug 2012 - Present

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  Arope Insurance & Reinsurance Co

  • Head Office, BLOM Bldg, Verdun, Lebanon

  • IT Assistant Manager

    • Nov 2009 - Aug 2012
    • Head Office, BLOM Bldg, Verdun, Lebanon

    “IT Assistant Manager” responsible for all IT infrastructures, Applications, and Databases, replacing the IT manager in his absence referring directly to TOP Management:1. Project Leader of the following software’s: Insurance Management System (IMS): Main insurance software, I provide full support and analyze for all bugs and problems that users face, in addition to the requirements and reports requested (I make all the analyze and send it to Dataquest for development and then I test the results sent by DQ before install it on Real). Business Intelligence software (BI). Point Of Sale (POS): Allow agents to make online offers to our insurance policies, provide Management, Training , and online support for agents on the application. “Next1” consists to manage Claims details with the Photos (Digital) taken in case of a claim.2. Programming projects using "VB.net"3. Provide Statistic Report, using Crystal Reports, Access, Excel.4. Full analyze for all Requests from managers that needs development.5. Create a Backup environment in a different location then Head Office to be used in case of CRISIS when we will not be able to access our Head Office or when servers are down 6. Operating System: Server configuration using Windows 2003 Professional Servers, and Pc’s configuration for over than 120 Workstations Installed under Windows 2000 Professional, Windows XP, Windows 7 (Installation, Troubleshooting, Updates & Full Support). 7. Software/Hardware Support8. CITRIX Metaframe XP Client / Server: 9. Microsoft Office Support: Full Support & training for all end-users that use the MS Office.10. Users Management: Microsoft Exchange Server 2010, 11. Backup/Restore Strategy: Provide a backup solution for all Databases, Applications, and users data.

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  Fidelity Assurance & Reinsurance Co S.A.L.

  • Midtown Center, 2nd Floor, Jal El Dib Highway, Lebanon

  • Database and System Administrator

    • Mar 2005 - Nov 2009
    • Midtown Center, 2nd Floor, Jal El Dib Highway, Lebanon

    1. Ensure the compliance of the IT department with the standards on which the evaluation of the External Audit related to “ISO 9001-2008” will be made by: Taking the role of process owner of the IT Department Writing and editing an IT Process & Procedure Set a Smart Objective and make sure in getting the target Generate the Quality Objective Reports Participating in the Quality Internal Audit Taking improvement action through the Quality department Support Fidelity in a continuous system of quality improvement, to succeed and exceed customer’s expectations Find and propose the solutions which facilitate the accomplishment of the pre-established objective Taking improvement action through the Quality department Assist all department by setting a smart formula to measure their process objective2. Project Leader of the following software’s: Insurance Management System (IMS): Main insurance software. Business Intelligence software (BI). Point Of Sale (POS): Allow agents to issue policies online, provide Management, Training , and online support for agents on the application. “Claims Photo” consists to manage Claims details with the Photos (Digital) taken in case of a claim or in case of a pre-risk.  “Orange Stock “consists to manage the Stock of “FIDELITY” in each Branch and in each Warehouse. Full Analyze, Deployment, Training to Staff, and Modifying the source code in “Claims Photo” using ASP, VB Script and Java Script.3. Programming of 2 software’s (References, and Fidele Offer) using Visual Basic 6.0 and Access Database: Full Analyze, Programming, deployment and Training.4. Provide Statistic Reports5. Hardware/Software Support6. CITRIX Metaframe XP Client / Server7. Users Management: Create users, groups, security policies using Active Directory in Exchange Server.

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  Technical School of Mashghara

  • Mashghara, Lebanon

  • Teacher

    • Oct 2003 - Jun 2004
    • Mashghara, Lebanon

    Teacher for 1st and 2nd year students of TS in Computers the Database Design, Computer Networks, Programming using C language, and Algorithms.

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  MidClear

  • Beirut, Lebanon

  • Trainee

    • Mar 2003 - Jul 2003
    • Beirut, Lebanon

    Training with the MIS Department on:o Analysis, Database implementation and Programming of the “Document Management Project” under Microsoft Visual Basic6.0, ASP and Access.o Installation and configuration of both Ms Windows2000 Server & Professional.o Grouped Policies on Windows2000 domains.o PC Assembly and Software installation and Customer Support.