Experience

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  Regent Airways

  • Bangladesh, Dhaka

  • General Manager - Information and Technology & MIS

    • Sep 2017 - Aug 2020
    • Bangladesh, Dhaka

    Complete restructure and redesign of how Information Services interacts and supports the business. Designing and implementing IT policies for all business unitsIntroduction of redundant network topology for increased operational productivity and maximum uptimeImplementation of Data backup policies and processesIntroduction of Security mechanisms to protect the network and systems infrastructureEfficiencies in Customer facing applications to enhance user experience and increase revenue Introduction of Life cycle management of Information Technology Asset, expendables management with stock, issue tracking, return and disposalIntroduction of 24x7 IT support systems using a combination of in-house and outsourced resourcesIntroduction of cost and performance efficiencies in Application development using Hyper-V, Dockers, Git, CDNs and SAASDesigning and implementing cost effective cost technologies based on widely used and proven Open Source

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  SpiceJet Limited

  • Gurgoan, Haryana, India

  • Senior Manager, Enterprise Projects, Information Technology

    • Mar 2015 - Jul 2017
    • Gurgoan, Haryana, India

    - Strategise implementation and delivery of enterprise level projects acrossorganization with focus on all stages of project management.- Manage Vendor and partners for delivery of project and liaison with internal stakeholders for scoping and UAT phases to define and freeze timelines.- Liaison with internal & external delivery and operations teams for project deliveryand operations.- Analyse impact of changes on timelines and follow project change control practices.- Evaluate products and narrow down on solutions that align with organisational ITstrategy and at the same time best suit organisation needs in long run.- Maintain and enhance project delivery standards and reporting.- Facilitate a Seamless Handover of delivered projects in production environment to- Designed and implemented shift of critical business processed to Microsoft Azure cloudoperation and teams.- Manage the Git Code repository and deployments across Azure and on premise servers

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  InterGlobe General Aviation Pvt. Limited

  • Manager, Information Technology

    • Jun 2014 - Mar 2015

    - Lead the technology team in analyzing and delivering solutions to the Airport and Cargo business units across geographic locations.- Interface with business units to understand, collect and document requirements. Work with management to deliver solutions which incorporate cost saving and increased efficiency while addressing the requirement.- Coordinated across teams - Navitaire, internal application delivery teams and third party vendors for design and delivery of solutions or implementation of features.- Coordinated with Airport Cute service providers like SITA, ARINC and RESA for program implementation and support. Worked towards airport preparedness during new launches. Lead several projects which involved changes in the airport check- process around boarding pass and baggage tag changes at kiosk's, check-in counters, mobile devices and email delivery mechanisms.- Identify, clearly document and align relevant development resources to deliver solutions in the estimated timelines. Identify internal or external vendor resources that can adhere to stipulated timelines while providing cost effectiveness.- Planned, designed and conducted user acceptance testing according to defined test cases and results, unique to the situation at hand.

  • Manager, Commercial Support

    • Jun 2012 - Mar 2015

    - Identified lacunas in the existing software development cycle and brought about changes in design and development strategy. Designed and developed an application incorporating revolutionary new technology, thought processes and nest practices. This set the bar for all future development providing dramatic and positive improvements in quality and deliverables.- Coordinated with vendors like SITA, ARINC and RESA for analysis, documentation and ultimate resolution provision of identified issue, new airport launches and testing and certification of airport product changes- Lead implementation projects for Advanced Passenger Processing(APP), PNRGOV and Advance Passenger Information System(APIS) security processes with Indian and foreign governments. - Lead a team that provided technical support to travel partners for their integration and routine operations using the New Skies API communications layer- Lead and motivated a team during an eight month project to upgrade the complete reservation system of the Airline from Navitaire's Open Skies to Navitaire's New Skies system. This entailed redesign and re-development of all applications with a fundamental change in data retrieval techniques. Extensive testing to ensure that the new system performed as expected or better from the launch day.- Developed quality assurance processes based around routine checks of airport systems and infrastructure to maintain a level of acceptance, while providing a best in class service experience to the passenger

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  SpiceJet Limited

  • India
  • Airlines and Aviation
  • 700 & Above Employee

  • Project Manager in Information Technology

    • Jul 2009 - Jul 2012

    - Interfacing with Navitaire's Open Skies Reservation system for user maintenance, changes and upgrades- Managed significant integration's with the Navitaire Open Skies reservations system, for instance, implementing 3D Secure and OTP authentication for payments across all channels, and for the start of International operations.- Part of implementation Teams which were tasked with designing, documenting and ultimate delivery of customer promotions. This also involved working closely with Navitaire technical support through the design and delivery phase.- Designing and implementing of Software solutions for business processes with the assistance of two Software Development Teams.- Deployment and maintenance of over 15 Windows/Linux Servers for diverse intranet and extranet applications.- Coordinating with Service Providers like Navitaire, ICICI, Airport support like SITA, ARINC and RESA, and a host of others to implement and bring Projects to fruition- Designed and implemented two Active-Passive Linux Load Balancers for Web, FTP and Squid Traffic management, for airport and reservation users- Designed and implemented an Active-Active MySQL Cluster and Active-Passive MSSQL 2008 Cluster- Represented the company at Navitaire's Customer Conference in Park City, Utah in 2010 and 2011.

  • Assistant Controller - Information Technology

    • Jun 2005 - Jun 2009

    - Manage all IT computers and Servers for the Engineering and Flight Safety Departments.- Provide IT support to 200 odd engineering employees located pan India, this included Active Directory services, operating system and application support and anti virus maintenance.- Designed and build the Company's first Intranet Portal, for Engineering, in PHP and MySQL. This incorporated a directory feature which was used to provide current contact details of all Engineering and other relevant staff.- Maintenance of Rusada Software's, Envision - maintenance and fleet management solution, by performing routing security patches on Windows and MSSQL Servers and creation and implementation of back up plans on the in-house database server. http://www.rusada.com/- Interfaced Rusada Software's Envision with Boeing's Integrated Material Management (IMM) system. IMM was used to predict and fulfill orders of aircraft parts by maintaining a designated inventory level. http://www.boeing.com/boeing/commercial/aviationservices/material-services/solutions/imm.page

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  HCL Technologies - BPO Division (Uttar Pradesh, India)

  • Senior Advisor for British Telecom (Back Office)

    • 2004 - May 2005

    - Processing of Customer requests received from Front Office Advisers based in the UK.- Checking compatibility of requested services at the exchange level, creating installation orders and forwarding them to respective engineers on the ground, while ensuring that the customer was aware of the process timelines and stages of delivery.- Work orders generated were related to installation of new telephone connections, alarm systems, online pc backup systems, providing equipment like telephones, fax machines and printers, ceasing current installations and other related services. - Designed and developed a spreadsheet solution for the process, which was then adopted as the de-facto standard for work allotment and performance measurement within the process, across teams.

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  vCustomer (New Delhi, India)

  • Quality Assurance - HP Desktop and Laptop Support

    • 2003 - 2004

    - Monitoring and working towards technical excellence across multiple teams of agents.- Strove to maintain process performance with strict adherence to the guidelines laid down by the Client. - Implemented an ingenious excel based floor map using VNC, which aided in quickly locating and viewing the desktop of an agent receiving an incoming call for monitoring purposes.- Created a spreadsheet for agent and team level monitoring subsequently used by most of the Quality Assurance team.- Conducted team huddles and discussions to impart process related updates and technical know-how.

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  EXL Service

  • Level 1 Dell Dimension Technical Support

    • 2002 - 2003

    - Trouble shooting the Dell Dimension range of Desktops, resolving software and hardware issues on Windows 95 through XP Operating Systems.- Providing Level 2 support to Team members when called upon.- Part of a six member Information Technology support team handling Conseco, one of the biggest insurance companies in the USA. The team was the IT helpdesk for all 50,000 employees of the company and worked with technicians on the ground to provide quick turnarounds. Apart from user account management the team could escalate requests to technicians depending on the type of support warranted. The process was so successful that within a few weeks it had surpassed the SLA drafted by the client. It was closely monitored by DELL and was a deciding factor in acquiring their desktop and laptop support.

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  Anderson Computers (Meghalaya, India)

  • Support Manager

    • 2000 - 2002

    - Lead a group of twelve support personnel.- Interacting directly with Compaq and HP counterparts for all support related issues. - Installed and maintained computer systems for State Government Departments which had procured bulk orders directly from Compaq. - Tight integration with the Accounts Department assisting in profit generation via Annual Maintenance Contracts, sale of spares, maintenance calls and associated avenues of income.- Installed and maintained single and multiple processor based systems working on Windows, Unix and Linux Operating Systems for Compaq and HCL products. - Installed and maintained networks in several State and Central Government Organizations, as well as, Private Companies both within and outside the state. - Installed and maintained a Red Hat Linux server for file and print sharing withing the office.

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  Eastern Mining and Allied Industries Ltd (Meghalaya, India)

  • Systems Administrator

    • 1998 - 2000

    - Management of the Novell Networks 3.x and 4.x computer network.- Designing and maintenance of programs for data entry and statistical review.- Tasked with all secretarial and correspondence tasks using MS Office and Lotus Smartsuite, from the offices of the Managing Director and CEO.- Maintenance of Accounts software including backup and printing of reports.- Steered the Company through the Y2K phase by redeveloping several in-house programs and application of necessary software patches to the Novell Netware Servers.