Bio
Experience
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Ceo & Consultant
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CEO & Consultant
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Jan 1993 - Present
Planned, installed, supported and maintained computer networks in small and medium business accounts. Hired and managed technicians and office staff. Managed and maintained agressive sales growth and market share.
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North American Technical Sales Manager
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Nov 2007 - May 2009
Developed and executed support based activities in all North American CSM accounts. Responsibilities include:Providing technical support to engineers and technicians on CAN based hardware and software.Working closely with automotive engineering verification teams to deliver quantifiable results.Sales and support of CSM Memory Card products.Development and delivery of education webinar seriesProviding IT support for CSM and its clients remotely and onsite.Moving the CSM office from Woodstock, IL to Crystal Lake, ILEstablishing IT and VOIP infrastructure at both offices.
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Engagement Manager
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Sep 2006 - May 2007
Developed opportunities within LTG’s most strategic accounts, identifying requirements, managing projects and interfacing with client representatives at all levels, quickly identifying solutions in complex problems and communicating that to development, support staff and executives. Responsibilities include:Managing client relationships, setting expectations, communicating, negotiating and providing feedbackIdentifying and translating business objectives into project requirementsManaging project development and on time delivery focusing on quality and customer satisfactionDeveloping milestones and managing project scopeMaintaining a positive, collaborative work environment for the team
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Systems Engineer
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Apr 1973 - 1994
During my two decades with IBM I served in as a Marketing Strategist, Industry Specialist, Systems Engineer, Dealer Certification Instructor and Customer Engineer.
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Education
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1981 - 1985Lake Forest Graduate School of Management
Master, Business Administration -
1969 - 1973Bradley University
Bachelor of Science, Engineering
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