Experience

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  F2Onsite

  • Plano, Texas, United States

  • Field Service Technician

    • Mar 2019 - Present
    • Plano, Texas, United States

    Provides warranty service repairs to customers from various pc manufacturers (Dell, IBM, Lenovo, HP and Lenox). Goes to customers site to conduct warranty repairs and inspections, break/fix response. If need be contacts appropriate Helpdesk to conduct further troubleshooting and parts ordering for the customer. Maintains all current certificates required by manufacturers and clients as needed. Returns parts in accordance to guidelines set by clients. Must be able to explain in common terms what the issue is to the customer, what the technician did to repair product, and answer other questions customer may have about the product. This covers laptops, pc’s (towers, SMF, MMF, Micro, servers, routers, switches, hubs and other IT products.

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  Securitas Security Services USA, Inc.

  • Hagerstown, Maryland, United States

  • Security Officer

    • Aug 2017 - Mar 2019
    • Hagerstown, Maryland, United States

    Performs duties at different sites and locations as part of the Security Assessment for that site. Access control, Reception/concierge duties, Emergency response and life safety (including EMTs), Security guard patrols, Loss prevention, Special events, and Customized and site-specific security functions.

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  None

  • Smithsburg MD

  • Retired IT Tech

    • Feb 2012 - Aug 2017
    • Smithsburg MD

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  Apex Systems

  • Glen Allen VA

  • Lead Technician

    • Nov 2015 - Dec 2015
    • Glen Allen VA

    Worked on project to do Customer PC Refresh or In Place OS Upgrade using Optimized Deployment Migration Tool/Process. Worked evenings at various locations doing an average of 8-10 PC’s per night until project was completed in December 2015.

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  L3 Stratis

  • IT Tech

    • Dec 2010 - Feb 2012

    Provide 24/7/365 support to US Military families, DoD Personnel, and general public. Primary duty responsibilities include: answering and responding to inbound calls in a timely and professional manner. Ability to handle sensitive calls with respect. Properly document interactions in the appropriate tracking systems, escalate issues that cannot be resolved in a timely manner, sustain currency of work instructions and related process changes. Top Secret US Security clearance required.

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  The Jefferson School, a part of Sheppard Pratt Health Systems

  • Jefferson, MD

  • Micro Computer Specialist

    • Apr 2001 - Jun 2010
    • Jefferson, MD

    Works on over 250 computers, and 10 servers, at main campus and 5 satellite locations Maintain and repair all computers, printers, wireless, and telephone systems, while maintaining the LAN/WAN Network, routers, switches, and hubs along with servers (data, application, and exchange), maintain and monitor email filtering server, web inspector server, spy sweeper server and antivirus server. Monthly teaches new employees about email, and basic Computer 101, along with our Medical Records and electronic Work Order programs. Network+ Certified, MSCE Certification, Cisco Switches and Router training, MSP Certification, Security+ Certification, A+ Certification.

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  IBM

  • Hagerstown, MD

  • Senior Service Representative

    • Jan 1995 - Apr 2001
    • Hagerstown, MD

    Repair/Diagnose Computer Hardware problems in a 3-state area (Western MD, WV, & PA); install, configure and setup systems with a variety of peripherals in businesses and private homes; repair and diagnose home computers for Gateway/Dell/Hewlett Packard/Compaq, as well service Laptops. Work on LAN/WAN networks along with telecommunications and modems.