Experience

• 

  UFG Insurance

  • United States
  • Insurance
  • 700 & Above Employee

  • Learning & Knowledge Specialist

    • Apr 2020 - Present

    Consulting with various departments at UFG to provide solutions to their training, learning, and knowledge needs. I also facilitate some classes as requested.

  • Commercial Underwriting Lead

    • Jan 2016 - Apr 2020

    One of three team leaders in the underwriting support staff (rating) department.Supervises a team of four underwriting assistantsWork directly with both underwriters and the underwriting supervisorAlso perform the same duties listed below for a Rating Associate.

  • Customer Service Technician

    • Feb 2015 - Jan 2016

    Same duties as a rating associate listed below, but with higher authority levels

  • Premium Audit Coordinator

    • Mar 2014 - Feb 2015

    -In house premium auditor with occasional field audits-Managing third party audit vendors as well as outside auditors-Supervising premium audit workflow-Assisting in audit dispute and finding resolutions

  • Rating Associate (Underwriting Assistant)

    • Jun 2011 - Mar 2014

    -Preparing Quotes-Issuing Policies-Applying changes to policies-Proving customer service to agents-Other tasks as assigned by underwriter

• 

  University of Houston-Clear Lake

  • Houston, Texas Area

  • Financial Aid Student Assistant

    • Jan 2010 - Jun 2011
    • Houston, Texas Area

    -Scanning financial aid documents-Determining the amount of financial aid awarded to students-Answering phones and Faxing-Assisting walk in students-Helping students fill out FAFSAs-Assisting students with scholarship programs-Pull up student information when requested by counselors-Delivering ti...