Experience

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  Eye Associates Northwest, PC

  • NextGen Application Specialist at Eye Associates Northwest, PC

    • Sep 2019 - Present

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  ProOrtho, a Division of Proliance Surgeons INC., P.S.

  • Kirkland, WA

  • Informatics Specialist

    • Jan 2019 - Present
    • Kirkland, WA

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  Proliance Surgeons INC., P.S.

  • United States
  • Medical Practices
  • 700 & Above Employee

  • Informatics Specialist

    • Jan 2019 - Sep 2019

  • EMR Application Informatics Specialist

    • May 2014 - Sep 2019

    • EPIC Application Informatics Specialist.• Centricity EMR System Administrator.• Maintained and created network logins using Active Directory.• Reserved printers/computers using DHCP.• Build/Edit forms using Visual Form Editor.• Coordinated EMR KB updates.• Provided on-site technical support. • On-boarded Medical Staffs.• Purchased hardware and software.• Deployed and maintained hardware and software.• Setup and maintained site server.• Assisted management team in creating and implementing new processes.• Maintained and supported patient portal• Worked with 3rd Party vendors and internal customers, often interfacing with management personnel to accomplish requested technical and management tasks.• Performed research and development with existing EMR system.• Documented practice software installation, configurations, and how to’s.• Maintained PC/Printer/Hardware/Software inventory.• Managed Special Projects/Network outages.• Proactively involved in desktop support issues, by identifying, researching, and applying solutions to a wide variety of technical issues.• Scheduled product demos with vendors.• Member of: Management Team and IT Committee.

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  Community Psychiatric Clinic

  • Greater Seattle Area

  • IS Support

    • Oct 2012 - May 2014
    • Greater Seattle Area

    • Managed the helpdesk ticket tracking system• Received and triage incoming helpdesk and user support incidents• Initiated corrective action to resolve user and system problems• Performed staff training and presentations as appropriate• Effectively prioritize tasks and meet deadlines• Maintained IS Storage areas• Performed asset management activities of tracking IS Inventory, hardware, software licenses, and desktop usage• Assembled computers and install components and software as instructed or needed, transport equipment to designated locations• Provided IS field support to all CPC locations• Installed and maintain network cabling at agency sites• Manufactured RJ45 and RJ11 cables as needed• Maintained Login and User Accounts using Active Directory• Purchased hardware and software in accordance with purchasing procedures• Facilitated the proper disposal of equipment as instructed• Restore user data as requested using NTBACKUP• Maintained Windows Server Operations

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  The Boeing Company

  • Desktop Support Tier 2

    • Dec 1999 - Apr 2010

    • Provided high end technical phone support for The Boeing Company Internal and External customers, Universal Analysts, Site Operations, and Executive Computing.• Analyzed and resolved 20+ customer’s technical issues per day.• Mentored and Enhanced Universal Analysts technical knowledge for advancement. • Maintained communication with Product Managers, 3rd level support groups, and Microsoft Premier Support for hot fixes and known software bugs.• Provided remote assistance via Dameware, RDP, WebEx, and SMS.• Managed and maintained Network and VPN customers’ access.• Subject matter expert for Internet Explorer (7 and 8), Mozilla Firefox, Active X, Java, Flash, and Boeing Partners Network• Provided on-call support.• Managed computer and user accounts via Active Directory.• Coordinated outages with emergency incident management group.• Participated in Helpdesk documentation review in which fix rate increased over 90 percent.• Gathered and analyzed data and demonstrated documentation skills for implementation of new software.• Created Shift Turnover for Enterprise Help Desk, engaged Executive Support Process when appropriate, and send feedbacks to Boeing Online Support System.• Served as a focal point for escalation computing issues while maintaining communication with Operation Leads, Strategic Leads, Enterprise Incident Management Team, Help Desk Partners, and Management.• Responsible for managing tactical requirements of the Boeing Action Request system and request additional help when work queue is overloaded including emerging issues related to Enterprise Help Desk (EHD) daily business operation.