Experience

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  AVI-SPL

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Regional Service Manager

    • Jun 2020 - Present

    AVI-SPL is the world’s leading video communications partner, specializing in designing, building and supporting collaborative environments. AVI-SPL provides solutions and services for professional AV installation, telepresence and video conferencing, digital media systems, managed conferencing and content production. Headquartered in Tampa, Florida, AVI-SPL has offices throughout the U.S., Canada, Mexico, the United Kingdom and UAE.As Regional Service Manager, I am central in delivering a positive Customer experience, including oversight of in-region field service technicians and dedicated onsite staff, incident and escalation management delivered in coordination with AVI-SPL’s Global Help Desk. Responsibilities include P&L performance for the region’s Service divisions, working closely with regional and Services leadership to enhance customer satisfaction and customer retention through reliable and valuable user engagements that enable a world class customer experience.http://avispl.com

  • Carolinas Operations Manager

    • Jul 2017 - Jun 2020

    During my 3 yr tenure as Operations Manager for the Carolinas at AVI-SPL, revenue increased from $8m to $16m annual while exceeding GM targets. Responsible for the internal operational activities supporting client expectations to include project management, engineering, CAD, programming, shop activities, installation, repair services, project support, training and project sign off, resulting in and Average Customer satisfaction of 9.3/10 NPS over the 3 yrs.

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  CommScope

  • Greensboro, NC

  • Product Manager

    • Apr 1996 - Jan 2017
    • Greensboro, NC

    Expert with AIM (Automated Infrastrucutre Management) systems (IMVision, Quareo CPID, AMPTRAC), and Information Transport Systems design. Proficient in applying Agile and Scrum processes to software developement efforts. Very knowledgeable about RFID, Building automation, converged solutions, loc...

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  AMERICAN SYSTEMS

  • Chantilly, VA

  • Project Manager

    • Aug 1993 - Mar 1996
    • Chantilly, VA

    Managed several large projects, primarilly supporting Government agencies to include Veteran Affairs, Department of Agriculture, FDA, World bank and others delivered on-time and within targeted budget margins.

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  Wonsley Communications

  • Alexandria, VA

  • Operations Manager

    • Jul 1989 - Jul 1993
    • Alexandria, VA

    Project Manager/Operations Manager of Small Business 8A, overseeing IT bids, installation and services. Increased revenue from $1.2mil annual to $4.5mil annually service billings over a 3yr period.

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  US Army

  • Sgt.

    • Aug 1982 - Jun 1989

    ISEC CONUS Depot level electronics cryptographic maintenance and installation in support of encrypted TS and secure communications infrastructure (29FN3). Held TS/SITKG clearance.