Experience

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  Kelly Blue Book / Autotrader

  • Lead Enterprise Operations

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  Kelly Blue Book / Autotrader

  • Irvine

  • Lead Enterprise Operations

    • Oct 2012 - Present
    • Irvine

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  Leaders in IT Incident Management Supervision | Greater Orange County Area

  • Founder | IT Incident Management Supervisor

    • 2012 - Present

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  TECHLINK SYSTEMS / Contractor at Honda

  • Torrance, ca

  • Operations Analysts/ Scheduler

    • Oct 2011 - May 2012
    • Torrance, ca

    • Responsible for monitoring, adding, modifying batch job schedules in order to minimize business interruptions. (Scheduling packages ZEKE/ZEBB and JobTrac).• Followed-up on problem jobs encountered during the shift, also running special requests for various applications.• Followed-up on servers alerts using BMC Impact tool, ZENA and escalating it as necessary.• Participated in Shadowing and Reverse Shadowing (Honda Data Center to IBM in India).

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  Computer Science Corporation

  • Los Angeles, Ca

  • Technical Support Supervisor

    • Feb 2010 - Apr 2011
    • Los Angeles, Ca

    Coordinated activities on assigned Computing Services to ensure the availability, effectiveness and efficiency of data center production and network systems in accordance with established service level agreements.Supported the Project Management team with the Data Center transition from Zurich North America to CSC India.Worked with Data Center Services and other Information Technology team members and/or management to meet production support requirements as well as providing transfer knowledge of over 600 procedures utilized at the Data Center.Provided highly effective support to Major Incident Manager group with proper notifications and escalations in order to avoid minor incidents from becoming critical. Participated in change management and disaster recovery activities.

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  Farmers Insurance

  • Los Angeles, Ca

  • Technical Support Supervisor

    • Jul 1998 - Feb 2010
    • Los Angeles, Ca

    Performed all first-line Human Resources’ responsibilities including, hiring, training, conducting performance appraisals and motivating personnel to more effectively achieve department objectives.Conducted interim and annual performance reviews for department personnel, ensuring timely corrective action was taken to resolve deficiencies; provide counsel to employees.Delivered the availability, effectiveness and efficiency of data center production and network systems was met in accordance with established service level agreements.Participated in Disaster Recovery activities.Effectively utilized the production support management tools and technologies to ensure all core applications were up and available.Participated in Project Management activities for a smooth transition of 21st Century Insurance to be integrated into Farmers Insurance standards.Lead Technical Support Analyst (1998 – 2007) Ensured the Production Schedule was run accordingly to various types of applications. Online applications to be up at certain times to ensure proper level of agreement to different companies such as Zurich North America and Foremost Systems were attained.Supervised personnel in Supervisor’s absence.Created, maintained and updated operational procedures, saving system downtime by approximately 30%.Worked with the Hardware Configuration team as well as different vendors to ensure equipment moves and upgrades did not jeopardize any SLA.

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  Security Pacific Bank

  • Brea, Ca

  • Data Processing Officer

    • Jul 1984 - Mar 1993
    • Brea, Ca

    Monitored, evaluated and initiated corrective actions with regard to system availability and performance eliminating potential risk to user communities. Performed database recovery and online gens according to establish procedures and guidelines. Implemented changes to operating systems through IPL'S (two IBM's 3090 and one 3081 with LPAR'S). Trained operators in IMS, CICS, DB2 and VM/SP. Processed 20,000 monthly batch jobs, $10 million transactions in CICS and $20 million transactions in IMS. As well as monitoring of ATM'S