Experience

• 

  Lse Students' Union (lsesu)

  • United Kingdom
  • Higher Education
  • 100 - 200 Employee

  • Senior Communications Coordinator

    • Jan 2024 - Present
    • London, England, United Kingdom

• 

  Anthony Nolan

  • United Kingdom
  • Non-profit Organization Management
  • 400 - 500 Employee

  • Content Writer

    • Apr 2022 - Dec 2023

    Collaborate with various stakeholders across the charity to conceptualise, develop, and produce high quality content and copy for a wide variety of audiences and platforms. Including, but not limited to, organic and paid social media, email marketing, postal marketing, script and speech writing, campaign assents and landing pages, and fundraising communications. Responsible for developing, maintaining, and championing the charity’s message, tone of voice, and brand values across a wide array of different platforms, appealing to a substantial and varied demographic. Lead in supporting teams in the creation of their own content and copy, including email stewardship journeys and social media communications with tailored optimisation consultancy based on appropriate audiences and platforms. Proofread and copyedit a multitude of different content from across the organisation, including B2B/B2C marketing campaign assets, website copy, and health content. Lead in an array of unique initiatives, such as gaming, to further develop new, digital strategies of engaging with youth audiences and generating income, offering practical expertise from my own personal knowledge.

  • Digital Content Officer

    • Apr 2019 - Apr 2022

    Produce high quality content to feature on digital channels, including copy and design for web, social and email marketing – adapt for different stakeholders/B2B/B2C, always maintaining the strong brand/tone of voice guidelines. Responsible for maintaining the Content Management System (CMS) and those who use it, as well as providing training sessions for new users in alignment with updated processes since January 2021. Responsible for managing the web content request system, delegating workloads, and ensuring realistic deadlines on projects. Produce, film, and edit video content specifically for social media and various webpages, ensuring accessibility needs are met and brand/tone of voice is apparent. Manage the company YouTube account, optimising, creating and sourcing content in line with the media strategy, as well as collating information for campaign analysis. Use reporting and analytics tools to track current content as well as predict any projection/changes it might have – work closely with the Digital Analyst to produce relevant dashboards to appropriate teams. Own and curate multiple video platforms, have knowledge in which each of them does and where the content on them sits. Responsible for continuously developing a video strategy to best optimise video content on the website. Responsible for developing multiple content plans to ensure an excellent online user journey, driven by results and analytics, and implement changes collaboratively with section owners/stakeholders. Review email content to ensure maximum engagement optimisation, as well as ensuring the content is functional and on brand. Communicate with supporters of the charity on social channels/via email in a community management/customer service role, guaranteeing any issues are resolved quickly or escalated to the relevant teams.

• 

  Patient

  • United Kingdom
  • Wellness and Fitness Services
  • 1 - 100 Employee

  • Content Producer, Recipe & Food Editor, Head of Video Production

    • Aug 2017 - Apr 2019
    • London, United Kingdom

    Produce articles on health and wellbeing, locating and citing official sources, as well as collaborating with journalists and health professionals for direct quotes and information. Produce, film, and edit video content for social platforms and web, ensuring the content was accessible as possible. Attend on-location shoots for medical interviews and produce behind-the-scenes content to partner with the primary videos. Manage community forums and feedback emails from the website, including dealing with technical issues, developing a friendly relationship with users, and dealing with crisis, all while maintaining a professional tone and adhering to brand guidelines. Pitch campaigns in a highly competitive selection process, followed up by planning and managing said campaigns. Based on a variety of subject matters dependant on medical trends, time of year and budget available. Responsible for a variety of areas the website; collaborating with the dev team to create the necessary functionality, recruiting freelancers, and contributing my own content as well as maintaining a factual nutritional standard to ensure credibility.

• 

  The Brasshouse

  • Bournemouth, United Kingdom

  • Bar Staff

    • Jun 2016 - Mar 2017
    • Bournemouth, United Kingdom

    Provide excellent customer service in an extremely fast paced environment. Improve sales through extensive knowledge of products, while maintaining a friendly and personal approach. Learned skills on the job with minimal pre-emptive training, with the level of responsibility growing steadily.

• 

  Sky Blue Theatre Co.

  • Performing Arts
  • 1 - 100 Employee

  • Producer

    • Apr 2015 - Oct 2015
    • London, United Kingdom

    Responsible for sourcing locations, including negotiating specific price and accessibility needs, as well as a pool of actors, and headhunting for specialised technical theatre staff. Participating in fundraising events and assisting in maintaining overall finances of the event. Responsible for event PR, social presence, and promotion, including on-the-night live updates. A free-form approach so the ability to develop my own tone of voice and house style.

• 

  Rainbow Music/The String Salon

  • Barleylands Craft Village, Billericay, Essex

  • Sales Assistant

    • Nov 2010 - Jul 2013
    • Barleylands Craft Village, Billericay, Essex

    Develop incredibly specific product knowledge to convert to costly sales, while maintaining a personal and professional tone to customers from a variety of different backgrounds. Maintain a schedule and organise lessons/appointments for multiple teachers, updating where necessary and relaying information.