Experience

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  MyWorkpapers

  • Content Editor

    • Jan 2024 - Present

    I collaborate with content providers to convert paper-based processes, checklists, and guidance into a digital format, following the requirements of accounting standards. Reviewing and editing content; I check that files arefree from errors, and workwith product owners and analysts to improve the experience for users.

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  Cheqdin Childcare Software

  • Customer Success Specialist

    • Nov 2023 - Jan 2024

    I provided software demonstrations, training sessions and webinars as a central part of the onboarding process. Advising customers on technical issues, I tested products and shared detailed feedback from findings. I also coordinated business activities and developed customized targeted strategies, while offering solutions and support.

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  ORCHA

  • United Kingdom
  • Technology, Information and Internet
  • 1 - 100 Employee

  • Assessment Support Lead

    • Sep 2019 - Oct 2023

    Working alongside a team of Assessors, I scheduled digital platforms for review, and managed priorities in line with service level agreements. I monitored performance and circulated key data to departments in the form of weekly reports as well as daily overviews. To support the business, I hosted introductory sessions, created processes on Confluence, and took ownership of HubSpot communication software.

  • Reviewer and Analyst

    • Nov 2018 - Sep 2019

    This position involved reviewing health apps against framework and guidelines to ensure compliance with national standards. I examined software in the prime divisions of functions and features, data security, professional assurance and usability. Privacy policies were studied thoroughly for gaps in data requirements, as set out by GDPR.

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  Sykes Holiday Cottages

  • Digital Content Writer

    • Apr 2017 - Nov 2018

    I edited and collated material for Sykes’ website and also third party platforms such as Trip Advisor and HomeAway.My key responsibilities included writing property descriptions, updating app content and creating blogs. I also prepared landing pages, 'inspire me' links, and training material for new team members.

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  UKCN Education

  • International Admissions Coordinator

    • Mar 2016 - Apr 2017

    Handling a portfolio of clients under the umbrella of Chester University, I liaised with individuals internationally to co-ordinate educational documentation for submission.I assisted with online applications, formatted research proposals, and structured cover letters and resumes. This position involved building rapport with universities, adhering to concrete benchmarks and updating CMS.

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  RESPECT.

  • England, United Kingdom

  • Web Content Writer

    • Mar 2013 - Jun 2016
    • England, United Kingdom

    Creating articles for the digital magazine involved capturing the essence of wordplay and uncovering meaningful news stories. Following imagery and formation guidelines, I used WordPress to design content, before proofreading and tailoring elements to fulfil SEO standards. Communicating with the team each day, I put ideas into practice and worked across social media to build the brands portfolio.

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  House of Fraser

  • Sales Associate

    • Sep 2012 - Aug 2015

    While supervising Waterford concessions, I studied products, learning their origin to share specialist knowledge with customers through direct sales.I prepared daily reports for management to outline company performance and proposed solutions to increase engagement.Organising deliveries, creating visual displays, order processing and upselling products also underpinned this role.