Experience

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  The Gantry London, Curio Collection by Hilton

  • London, England, United Kingdom

  • Opening Hotel Operations Manager

    • May 2021 - Present
    • London, England, United Kingdom

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  Hilton

  • London, United Kingdom

  • Opening Deputy General Manager (RBH Hospitality)

    • Jan 2017 - May 2021
    • London, United Kingdom

    RBH Management Hotel of the year 2019

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  DoubleTree by Hilton

  • London, United Kingdom

  • Front Of House Manager / Project Manager (Rebrand)

    • Aug 2015 - Dec 2016
    • London, United Kingdom

    • The hotel rebranded to DoubleTree by Hilton following a multi-million refurbishment and number of bed rooms to increase from 224 to 260 with ongoing renovation.• To oversee all aspects of property management in accordance to the company and brand standards.• Solely responsible for changing the daily operational activities to streamline every department thus increase customer satisfaction and generate revenue.• Implement Hilton's extensive brand training to all team members.• Liaise with General Manager for all purchasing including FF&E and with the relevant parties in terms of logistics and installation.• Liaise with designer team and to ensure to complete project within agreed dates and brand compliance.• Liaise with General Manager and Head of Departments to exceed hotel revenue and guest satisfaction goals.• Developed departmental objectives, work schedules, budgets and policies.• Solicited feedback through questionnaires to evaluate levels of guest satisfaction.• Improved customer service ratings through SALT (76%), Revinate (4.5/5) and Tripadvisor (460th to 220th spot).• Recruit and train new team members of the guest service team.

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  Wyndham Worldwide

  • Birmingham, United Kingdom

  • General Manager

    • Jan 2014 - Aug 2015
    • Birmingham, United Kingdom

    • Providing leadership and management to the business and fully responsible for the day- to-day running of all departments. • The hotel has 90 bedrooms, restaurant and bar along with three meeting rooms and a Starbucks coffee shop. • Leading the hotel and team to one of the most successful revenue years, 8.5% total revenue growth for the property. • Using hotel resources to maximize guests' satisfaction, we managed to achieve the hotel highest Revinate score of 4.5/5 & also in 2015 for Tripadvisor 49th spot. • Developing and implementing staff training programs. Resolving contractual and commercial issues and disputes. • To carryout financial controller duties, including profit and loss reports and best ever ledger 5% above 60days. Involved in the recruitment and mentoring of new staff. • Weekly and monthly reporting with Forecasts and business plans. Aggressively managing all the independent revenue and expense areas to ensure profitability. • Drafted the budget for the hotel and Starbucks coffee shop, and monitored expenditures. Also implemented trackers for each department hence they may control and take responsibility for their department. • Maintaining excellent relationships with clients and suppliers. • Outperform the market in our specific segment hence the hotels fair share is always exceeded by constantly monitoring of STR. • Developed departmental objectives, work schedules, budgets and policies.

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  Starbucks

  • Ramada Birmigham City Centre

  • Franschise Manager (Ramada Birmingham)

    • Jan 2014 - Jul 2015
    • Ramada Birmigham City Centre

    The store was franchised and managed at Ramada Birmingham City Center.

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  Hampton by Hilton Derby City Centre

  • Derby, United Kingdom

  • Interim Hotel Manager

    • Oct 2013 - Dec 2013
    • Derby, United Kingdom

    • Appointment by HMI (managing company of Ramada Hotel & Suites London Docklands) In charge of this focused service hotel while the new General Manager was appointed. • Completed Hilton online university modules in order to assure that brand standards are adhered to at all times.• In charge of preparation of departmental rotas, financial reports and operational standards along with being the main point of contact with Hilton.

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  Ramada Hotel and Suites

  • United States
  • Hospitality
  • 700 & Above Employee

  • Front Office Assistant Manager

    • Apr 2012 - Oct 2013

    • Managing the day to day operation of the front office team, in charge of VIP arrivals and handling guest issues.• Recruitment and development of front office team members, preparation of monthly and weekly rotas, achieving budget target, preparation of weekly/monthly financial reports and weekly customer care reports to the general manager, attend weekly strategy meetings, making sure that the brand and company standards are adhered to at all times.• Improved customer service ratings through Revinate (4.25/ 5).

  • Duty Manager

    • Apr 2008 - Oct 2013

    • Ensuring the smooth and efficient running of all departments and the highest level of customer service; providing management presence and serving as contact to guests to handle all feedback and complaints while ensuring all core values of the hotel are maintained.• Second line IT support, main duties including managing and maintaining the hotel business centre, wireless access support, front desk IT support including remote access, network trouble shooting and desktop support.

  • Front of House Supervisor/ Food & Beverage Supervisor / Night Auditor

    • Oct 2005 - Apr 2008

    • Smooth operation receptive departments, ensuring co-ordination between all departments Corporate client entertainment. • Assisting respective managers prepare of monthly and weekly rotas and to achieve budget targets. Train and develop new team members. • ensuring highest level of customer service is achieved. • Resolved service-related problems in a timely manner. • Developed departmental objectives, work schedules, budgets and policies. • Assist F&B controller with month-end stock report and inventory control.

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  Swiss Biogenics Ltd

  • Colombo, Sri Lanka

  • Territory Manager

    • Feb 2005 - Sep 2005
    • Colombo, Sri Lanka