Experience

• 

  smartTrade Technologies

  • France
  • Software Development
  • 200 - 300 Employee

  • Infrastructure Engineer

    • Jun 2023 - Present

  • IT Analyst

    • Dec 2022 - Jun 2023

• 

  Concentrix

  • Toronto, Ontario, Canada

  • Technical Support Representative

    • Dec 2020 - Dec 2022
    • Toronto, Ontario, Canada

    • Supports multiple lines of technical products using defined problem-solving and defined client policy• Constructs individual case reference files and updates the case management database• Consults knowledge base documents to research and implement solutions• Searching, confirming, verifying, customer details, and making changes to certain information once the proof has been verified thoroughly and storing it electronically• Maintaining directories and files according to separate cases, diagnosing end-user problems using systematic listening and probing approach, providing information and direction as required for simple problem resolution, research problem/case history using the computerized database• Provides advice to internal technical support advisors in response to identified difficulties• Floor Support for multiple Line of Business

• 

  beCloudReady

  • Toronto, Ontario, Canada

  • DevOps Engineer

    • Jan 2020 - Dec 2020
    • Toronto, Ontario, Canada

    Hands-on experience to manage GIT and GitHub, pulling and pushing files using GitHub and local repository and all related work• Complete execution of calculator application using Python language• Complete understanding of Linux OS and Bash scripting by implementing scripts. Edited scripts using VI and nano editor on Linux. Managed users and password and monitored system and processes running• Administrate users, file permissions, and manage the Linux server• Expertise querying into RDBMS such as MYSQL, MariaDB, PostgreSQL, and SQL Server• Automated AWS components like EC2 instances, ELB, RDMS, R53, IAM, S3 through AWS Cloud templates• Maintain Inventory, Playbooks, Software Provisioning, Cloud migration using Ansible

• 

  Tesla Academic Institute

  • Junior Engineer

    • Mar 2016 - Oct 2017

    • experience maintaining and installing software and hardware for server, laptop and desktop computers and resolving network issues.• Dedicated team player with the ability to address end-user issues quickly and exceeds performance standards• Actively engaged with clients and listen to their technical queries and resolve the matter by complete step by step guidance• Experienced in creating SQL queries and performed backend database Testing• Met tight deadlines of projects and delivered the final version on-time