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Gaurang Chaudhary profile image

Gaurang Chaudhary

Associate Project Manager at WEQ Technologies
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Gaurang Chaudhary is a seasoned project management professional with 1 year 1 month of experience at WEQ Technologies, backed by a Master's degree in Project Management from University of Liverpool and a Bachelor of Science in IT from Bhavans College.
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Location
Mumbai, Maharashtra, India, IN
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Experience

  • WEQ Technologies
    • Mumbai, Maharashtra, India
    • Associate Project Manager
      • Sep 2022 - Sep 2023
      • Mumbai, Maharashtra, India

  • Firstsource
    • Mumbai, Maharashtra, India
    • Senior Customer Service Associate
      • Feb 2019 - Sep 2022
      • Mumbai, Maharashtra, India

      Process : Comcast- Provided support to customers on multiple chats at a time- Supervised Training Teams and Trained New Joiners- Carried out retention calls with unsatisfied customers- Top Performer Award for multiple months

  • Epicenter
    • Mumbai, Maharashtra, India
    • Senior Customer Service Associate
      • Sep 2017 - Jan 2019
      • Mumbai, Maharashtra, India

      Process : NCS BO- Work on multiple accounts as per Client Requirement with 96% Accuracy

  • Teleperformance
    • Mumbai, Maharashtra, India
    • Customer Service Representative
      • Nov 2016 - Sep 2017
      • Mumbai, Maharashtra, India

      Process : Kotak Bank- Coordinate with Customer and Branch managers for New Account Opening.- Top Performer Award for Multiple Months

Education

  • 2023 - 2024
    University of Liverpool
    Master's degree, Project Management
  • 2018 - 2021
    Bhavans College
    Bachelor of Science - IT, Information Technology

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Industry Focus. “Information Technology & Services”

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