Experience

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  Emeritus

  • Dubai, United Arab Emirates

  • Head of Enterprise | Africa

    • Mar 2020 - Present
    • Dubai, United Arab Emirates

    Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations.

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  ERUDITUS Executive Education

  • Dubai, United Arab Emirates

  • Regional Director│Enterprise│Africa

    • Mar 2020 - Present
    • Dubai, United Arab Emirates

    The Eruditus group, consisting of Eruditus Executive Education (www.eruditus.com) and its online division EMERITUS (www.emeritus.org), offers professional education courses in collaboration with top-ranked universities: including MIT, Columbia, Wharton, Harvard, Cambridge, INSEAD, Dartmouth, UC Berkeley, INCAE, IIT, IIM, NUS and HKUST. Using technology and curriculum innovation, Eruditus enables working professionals who cannot enroll in full-time courses to access a top-tier, affordable education that will give them the skills needed to be the business leaders of tomorrow. The group’s global team includes 1000+ employees located in Singapore, Boston, New York, San Francisco, Dubai, Mexico City, Mumbai and Shanghai.

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  Self Employed

  • Dubai

  • Trainer and Consultant

    • Jul 2015 - Feb 2020
    • Dubai

    Create and deliver competence development courses across a wide range of management and soft skills topics for selected training institutes in DubaiConsulting: ●Financial Modelling ●Strategy ●Organisational DevelopmentCreation of pre- and post-course system to measure training ROICreation of Assessment Centre for Future LeadersCreation of Mini-MBA program for clientCreation of LEAD(ers) Program for clientAssist in Business Development (including devising entire programs of training with some clients)

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  venture GAINED

  • Munich

  • Founder

    • 2009 - Feb 2015
    • Munich

    Competence Training (Munich)Customer Service -- Regular customer visits-- Review of customer short/long term needs; transformation into sales opportunities-- Review of training results and trainee satisfaction – work with customer on improvementsOperational Management-- Daily operational issues such as course changes, teacher no-shows-- Course evaluations, review of performance of trainers-- Implementation of new courses, closure of completed courses-- Financial management-- Correctness and promptness of trainer inputs to various systemsCustomer acquisition-- Lead generation-- Sales presentations-- Sales negotiations (price, discounting, terms of payment, definition of needs, training solutions, trainers, etc.)-- ContractsQuality-- Definition of processes and procedures -- Documentation of standard processes-- Definition of training material and training methodologies -- Preparations for ISO9000/9001 Quality AwardInternal Learning and Development-- Regular training for trainers and office staff on internal systems and IT-- Regular training for trainersCoaching-- Coached the Operations Manager in all aspects of the business-- Office administrative staff in all processes and proceduresContinuous improvement-- Regular trainer meetings to review current practices and seek potential improvements-- Meetings twice per annum and/or after large projects are completedIT Systems: Customer Reporting and Training -- RepSys (developed internally): online reporting system for customers to monitor progress of courses----- Preparation of courses, groups, and participants in the system----- Definition of functional improvements and new features for the system----- Implementing improvements with the software development-- Moodle: training support portal for participants----- Preparation of courses, groups, and participants in the system-- Full online process for entire administration of courses

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  Technische Universität München

  • Munich

  • University Lecturer

    • 2011 - 2015
    • Munich

    Coach for Professors and Academic StaffAcademic English Writing, Presentations, CommunicationFunding ApplicationsPreparation for Funding Committee VisitsTeaching and Class Management in English

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  Technical Univ. Munich, Munich Univ. of Appl. Sciences, Fresenius Univ, SDI Univ. of Appl. Languages

  • Munich

  • Associate Professor

    • 2008 - 2015
    • Munich

    MBA Program: Procurement as Entrepreneurial Cross Functional ActivityMaster’s Programs: Communications Theory; Intercultural Negotiation; Facilitation; Presentations and Rhetoric; Commercial and Technical EnglishBachelor’s Programs: Decision Analysis; Business Ethics; CSR; Gender and Diversity Management; Business Topics, Affairs and Trends; Negotiation, Interviews, Teamwork and Leadership; Research Interview Techniques; Academic Writing; Translation Theory; Text Analysis Theory; Text Production and Analysis; Terminology Work; Technical English (Various)MOOC: Multidisciplinary Teams and Communication.

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  SABMiller - abi Coca-Cola Bottler

  • General Manager - Sales and Distribution - Coca-Cola Bottler

    • Jan 2002 - Dec 2005

    P+L Responsibility, €80 million business, 20% profit margin, delivered to 5 000 customers per week.-- Functional reports: HR, Distribution (Warehouse, Order Processing, Logistics, Fleet Maintenance), Finance, Marketing, SalesFinancial/volume: exceeded budgeted volume and profit targets:-- Klerksdorp: volume growth 10%-- Durban: volume growth 10%, profit growth > 60%Budgeting Responsibility (€80 million):-- Responsible for the development of annual budgets and operational plans within guidelines received from Head Office-- Provided inputs into the Head Office volume forecasts by product category and SKUStrong operational focus:-- Various KPIs, for example:---- Turnover, profit, profit margin---- Returns percentage-- Variance analysis-- Improved or new processes, including:---- New processes for returns, unfulfilled orders, many others---- Daily operations dashboard---- Customer call centre (with full decision tree)Customer service: -- Customer satisfaction at record levels after I took over as GM at two different plants-- Regular visits to customers ---- Review of our service: delivery consistency, order fulfilment, quality of contact with sales staff, behaviour of delivery personnel, etc.---- Review of aspects we expected from the customer: correct use of Coca-Cola fridges, product placement, etc.---- Analysis of product profile of customer and suggestions to fill gaps in product profileCoaching:-- Sales Manager in processes and customer call centre -- Depot Manager in general management issues Quality: a major corporate goal that we executed at the operational level:-- First Plant in Africa (7th in world) to attain TCCQS Evolution 3 Rating (combination Safety, ISO Quality systems)-- ISO9000/ISO9001Competitions: -- Top 2 in Quarterly Drive (across all 50 plants in South Africa). Prize: trip to Athens Olympics for entire management team -- 3rd Place in Coca-Cola Plant of the Year in entire South-East Africa Region

  • Executive Assistant to the CEO

    • Apr 2002 - Dec 2002

    Strategy Project Manager – project of the Board of Directors - responsible to member of Board- Global strategic implications of being one of the world’s top Coca-Cola bottlers, whilst also being one of the world’s largest brewers- Final recommendations accepted by executive board M&A- Part of team in two M&A projects related to Coca-Cola bottlers in Asia - Due diligence and Enterprise Value determination

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  IQ Business Group

  • Johannesburg

  • Senior Consultant

    • Jan 2001 - Dec 2001
    • Johannesburg

    Project Manager: Process Optimization of the Merchant Acquiring Processes, Credit Card Division, NedcorOperational Owner: Knowledge Management - developed the new consulting Intellectual Property

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  CSIR Miningtek

  • Johannesburg

  • Research Portfolio Manager

    • 1991 - 2000
    • Johannesburg

    Technical leadership and administration of a suite of multi-disciplinary engineering research projectsEstablished successful commercialisation of software Established export arrangements for safety products with partners in IndiaEstablished strong consulting and research business in platinum industry