Experience

• 

  Expo Design Center

  • Project Management

    • Sep 2002 - Jun 2009

    Project Expeditor for design center with 5 million in yearly installation sales including kitchen and bath projects, assisting the store to 4th most profitable in the company. Managed and revitalized relationships with 16 contractors to maintain outstanding service.*Attained the #1 quickest project completion rating in the district. Responsible for the entire scope of projects from initial measure till final reconciliation, certifying the timely completion of project milestones.*Commended for ability to plan and proactively identify potential weaknesses in customers' projects. *Contributed $96,000 in additional yearly sales by generating and presenting comprehensive labor contracts that customers could smoothly understand.*Led the store to earn top customer service satisfaction scores in the eastern division at 9.21 out of 10 with the highest number of customer assessments submitted. *Innovatively resolved customer issues, competently mediating customer disputes at the store level with diplomacy.*Proactively utilized weekly reports using concise order documentation, collaborating closely with Operations and all involved teams.*Functioned as acting manager for three different departments during extended transition periods and then mentored new department heads.*Trained all store employees as In-store Trainer, encompassing six new computer system transitions.*Performed safety audits as captain of the voluntary In-Focus Safety team.

• 

  Best Buy

  • Operations Manager

    • Mar 1995 - Sep 2002

    Trained and supervised staffs of over 25 employees. Transferred to three stores as needed to improve performance and restructure successful teams. Duties included cash management, payroll, scheduling, recruiting, benefits, P&L cost control, and customer service.*Consistently maintained #1 in the district for Audit score performance.*Advanced from supervisor in the Computer and Appliance sales departments, achieving #1 in the region for appliance ESP service plan sales and #1 in the division for computer direct order sales program.

• 

  Waldensoftware

  • Store Manager

    • Jul 1986 - Mar 1995