Experience

• 

  Freelance

  • Beverley, East Riding of Yorkshire

  • Editor, writer, researcher and administrator

    • Apr 2013 - Present
    • Beverley, East Riding of Yorkshire

    Editor of UK Electronic Information Group’s open access industry journal eLucidate (Special Interest Group of the Chartered Institute of Library and Information Professionals). I am the strategic lead for content development and article commissioning. eLucidate features contributions from experts in the field, keeping members up to date with developments and innovations in the digital information industry, considering the impact on information professionals and consumers of e-information. Coverage includes: knowledge and information management, digital literacy, effective information retrieval and search technologies, intranets, social media, open access, e-publishing and e-industry research and development. http://www.cilip.org.uk/uk-einformation-group/elucidateUKeiG Management Committee Administrator. Supporting the committee in shaping the UKeiG portfolio, developing the professional development programme, membership engagement, publicity, marketing and social media.Arts & Culture Editor for @HU17 magazine and web site. Raising the profile of arts in the East Riding of Yorkshire, researching and writing features on local theatre and entertainment, restaurants, cultural events and showcasing Hull City of Culture 2017.Learning & Participation Manager for New End Theatre Beyond and Stage Productions, Leeds. Social media lead for a portfolio of plays by the playwright Brian Daniels. .Advisory roles on radio, theatre and TV projects, including authoring features for theatrical programmes and magazines. I am Head of the International Judy Garland Club (est. 1963) and have researched her life and times since 1998. I became Editor of the Club journal in 1998. It is a respected publication and a primary source of invaluable archival material for many serious Garland biographers and researchers. I have participated in dozens of media interviews about Garland’s life and times (including most recently BBC Radio 4 with Rufus Wainwright and BBC One's The One Show).

• 

  King's College London

  • United Kingdom
  • Research Services
  • 700 & Above Employee

  • Director of Student Experience

    • Jul 2011 - Mar 2013

    Led on the delivery of key student services to the College, including articulating a student experience strategy, student engagement and communications, disability support services, counselling, health and well being; information, advice and guidance, student finance, student life, induction & registration, sport and active lifestyles.

  • Acting Director - Library Services

    • Feb 2011 - Jun 2011

    Strategic leadership and management of archives & special collections, customer services, information resources and research & learning liaison.My 2011 discussion paper ‘The Future of Information Resources at King’s College London’ launched a major strategic review of print and electronic resources, facilitating a five-year collection development plan to reflect changing academic aspirations.

  • Deputy Director/Director Research & Learning Support

    • Jul 2009 - Feb 2011

    Author and principal advocate of high level, strategic and detailed operational plans for Library and IT service delivery. Champion of structural, organisational and cultural change in Library and IT Services, working to deliver cost-effective and customer-focused quality services in support of corporate strategy and the delivery of business critical goals across distributed campuses. Responsible for the delivery of key support services to the College; managing a teaching support portfolio, research support portfolio, liaison with affiliated NHS Trusts; collection development and training courses for staff and students. Led on developing and maintaining strong partnerships and collaborative arrangements with students and academic staff and Professional Services teams ensuring synergy and strategic collaboration between Library and IT and senior College management.Led the transition to an e-only journal strategy for the Health Schools at King’s College London enabling an innovative redesign of Library estate for enhanced learning and study.Led on a Library refurbishment at King’s College London’s Waterloo Campus as part of £18m investment to improve teaching and learning space, aligning estates and facilities with digital service development.Contributed extensively to multiple University fora, including Education and Research Committees,Technology Enhanced Learning and Learning & Teaching Space to ensure that Library Services maintained a high profile and contributed to organisational missions and goals.

  • Deputy Director of Customer Services (Research & Learning Liaison)

    • Feb 2008 - Jun 2009

    Senior leadership team member responsible for advocacy and promotion of library, IT and student service initiatives, presenting and communicating impact and benefits to internal and external stakeholders. Author and principal advocate of high level, strategic and detailed operational plans for service delivery. Responsible for delivering key support services to the University; managing a teaching support portfolio, research support portfolio, liaison with affiliated NHS Trusts; collection development; IT & information literacy training courses for staff and students and Library & IT communications strategy.

  • Research & Learning Liaison Manager

    • Aug 2004 - Jan 2008

    Created innovative research and learning liaison team to improve stakeholder engagement andpartnership with staff and students, this model had national impact (see Publications).

  • School Support Services Manager

    • Jan 2003 - Jul 2004

  • Senior Information Specialist

    • Aug 1999 - Jul 2004

• 

  King's College School of Medicine & Dentistry

  • Assistant Librarian

    • Sep 1994 - Jul 1999