Experience

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  Southern Hobby Distribution, LLC

  • Nashville, Tennessee, United States

  • AP Specialist

    • Jul 2023 - Present
    • Nashville, Tennessee, United States

    Pays invoices by monitoring for discount opportunities and applying payments to customer accounts using Sage Intacct and Infor Distribution—SX.eResolves purchase orders, contracts, invoices, and payment discrepancies by communicating with customersEnsures that credit is received for outstanding memos; issues stop-payments or purchase order amendments using HubspotReconciles accounts payable processed work by verifying entries and comparing system reports to balancesReimburses employee expenses by receiving and verifying expense reports via SAP Concur and preparing check/ACH disbursementsVerifies vendor accounts by reconciling monthly statements/general ledgerMaintains accounting historical records by analyzing and filing documents

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  Vanguard

  • Financial Processing Associate

    • Apr 2021 - May 2023

    Process client transaction requests and reviews transactions for accuracy, completeness, and adherence to all internal and external regulations. (Ex: checks, withdrawals, changes to accounts)Partner with Vanguard Associates in working through complex processing issues to ensure timely completion.Develop a working knowledge of Vanguard’s processing systems, group policies and procedures.Communicate with Vanguard clients through outbound calls and written correspondence to clarify incomplete or invalid paperwork. Understand and comply with the Securities and Exchange Commission (SEC) guidelines, and Vanguard’s internal policies regarding client contact.Maintains department standards for quality and productivity.Work collaboratively with peers and management in a strong team environment.Meet with Manager to discuss performance, business trends and issues impacting the Processing team.Participate in special projects and performs other duties as assigned.

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  Phoenix Package Logistics

  • La Vergne, Tennessee, United States

  • Process Manager

    • Sep 2019 - May 2020
    • La Vergne, Tennessee, United States

    • Implemented streamlined inventory process to provide more accurate data and inventory numbers for over 500 SKUs.• Calculated invoicing daily product (100+ daily) and order shipments (30-40 orders daily) checking for accuracy on pricing as well as created and banded physical products to prepare for upcoming demand.• Tracked employee attendance via ADP software and compliance protocols, providing weekly reports to payroll department for 15 onsite hourly employees.• Utilized knowledge of financial processes, reconciliation, accounting policies, systems, controls, and work streams.

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  Catalog Music Corporation

  • Nashville Metropolitan Area

  • Director of Marketing

    • Dec 1998 - Jun 2019
    • Nashville Metropolitan Area

    • Led customer service and warehouse staff of 10-15 while overseeing order management and vendor relations business.• Designed up to 13 mail order catalogs per year, managing communications throughout organizational levels to collect information based upon square inch analysis for catalog layout.• Implemented over 1000 SKUs from over 40 vendors while ensuring accuracy with pricing processes and product portfolios.• Oversaw daily staff activities and supported their growth and development; assisted with the management of vendor accounts; built customer relationships; interpreted customer needs; and developed marketing plans.• Performed product research as well as built inventory item by item along with researching the best selling products and items for customers.• Set pricing into the system and placed the said items in the catalog.• Reviewed all shipments, managing order fulfillment in alignment with consumer orders, tracking all requisitions and orders leading to accurate and timely payments and customer service. • Communicated changes on new product support pricing and inventory requirements based on spot quotes and RFQs.• Reviewed and analyzed changes in the market, consumer trends, and activities of competitors as well as planned and executed marketing strategies for new and existing products/services of the organization.• Handled escalations and applied expertise to solve standard and non-standard problems within areas of accountability.• Discussed latest forecast or delivery plans/shipment schedules, supply delay or risks in regular meetings with suppliers.Accounting/Credit Analyst | Catalog Music Corporation, Nashville TN | Apr 2002 – Jan 2005 Customer Service Manager | Catalog Music Corporation, Nashville TN | Dec 1998 – Apr 2002