Experience

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  Snow Peak USA, Inc.

  • United States
  • Sporting Goods Manufacturing
  • 1 - 100 Employee

  • Sales Operations Manager

    • Nov 2023 - Present

    • Onboarded Asana Project Manager across all US business units.• Led cross-functional project to establish Candian focused operations and price list unlocking a new market.• Supported the development, execution, and implementation of the Loyalty Program operations and policy.• Key member of the global compliance committee focused on PFAS response and transition.

  • Customer Experience Manager

    • Apr 2022 - Nov 2023

    • Implemented Zendesk as the customer service platform• Established SOP and reference Intranet for CX/DX teams• Implemented Voice of Customer methodology - Updating workflows, policy, and service agreements to deliver best-in-class customer experiences. • Launched Phase 2 of After Service Program developing workflows, infrastructure, and reporting processes

• 

  Patagonia

  • United States
  • Retail
  • 700 & Above Employee

  • Customer Service Representative

    • Nov 2020 - Apr 2022

    • Seamlessly transitioned to a remote position by effectively communicating with various teams to understand the operations and best practices of this position.• Utilized first-hand experience and product knowledge to support customers in choosing the right products for their outdoor goals and needs.• Self-motivated to learn the technology and platforms that allowed me to go above and beyond in creating the best customer experience.• Used phone, chat, and email to clearly and efficiently connect with our customer base.

  • Floor Lead

    • Mar 2020 - Nov 2020

    • Led a team in maintaining a positive work environment while opening a store in the midst of a pandemic and social unrest.• Represented Patagonia as the point of contact for nonprofits looking to collaborate, and develop a partnership strategy. • Developed the framework, trained, and executed all standard operating procedures for retail operations, tailored the strategy for Provisions, marketing, and environmental programs unique to our demographic.• Cultivated interpersonal connections with a wide variety of people through digital platforms to support high-quality training and collaboration.

  • Floor Lead

    • May 2019 - Mar 2020

    • Energized an inclusive work environment of open communication, by actively listening, leading with empathy, and bringing a voice in leadership to my team's ideas and goals.• Built strategic partnerships with community members to support our grants and environmental initiatives through community-focused events.• Coached team members and customers in company standards, procedures, and values.• Maintained operations excellence in a highly variable environment.• Provided the highest level of customer service by bridging my experiences with theirs and our shared love for sports and stewardship.• Maintained inventory accuracy through a systematic and organized approach

• 

  Whole Foods Market

  • United States
  • Retail
  • 700 & Above Employee

  • Cheese Specialist/Buyer

    • Jul 2016 - Jul 2018

    • Quality control of product and merchandising.• Logistics, sales forecasting, and implementing rotating promotions and in-store demos.• Training and educating team members on product knowledge and department procedures.• Accurate purchase orders with a focus on zero backstock.• Upholding food safety standards.• Leveraging KPIs to improve performance.

  • Green Team Representative

    • Jul 2016 - Jul 2018

    Educating and training team members on sustainability programs including waste life-cycle assessment, organics, fair trade, and other sustainability initiatives.

  • Team Member Specialty

    • Nov 2014 - Jul 2016

    • Provided outstanding customer service utilizing product knowledge and interpersonal skills.• Demonstrated success in a niche product sales environment.• Backup cheese buyer.

  • Team Member Prepared Foods

    • Sep 2013 - Nov 2014

    • Norcal region pizza recipe winner resulting in my "Korean Kimchi Pizza" being found on all Norcal menus for a limited time. • Variety of fast-paced food service and production positions.• Maintained a fully prepared workspace following proper food handling procedures.

• 

  Center for Agroecology & Sustainable Food Systems

  • Intern

    • Apr 2016 - Jun 2018

    • Practical field experience operating an organic farm and garden. • Techniques include French intensive raised beds, cover crops, composting, and cultivation to maintain a dynamic functional landscape.

• 

  Soda Aquatic Center

  • Moraga, CA

  • Assistant Manager

    • Jun 2007 - Jan 2012
    • Moraga, CA

    • Facilities host, technician, and support for large-scale events, and competitions. • Lifeguard and first aid training.• Swim instructor of all levels and abilities.