Experience

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  UNC Physicians Network

  • Associate Director of Operations

    • Feb 2023 - Present

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  UNC Health Care

  • Health Care System Director, Patient Access

    • Dec 2016 - Feb 2023

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  Rex Healthcare

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Regional Manager, Patient Access

    • Jun 2014 - Dec 2016

    Operational management of admissions/registration and emergency department registration for UNC Rex Healthcare and Chatham Hospital. Direct management of approximately 73 FTEs across 8 cost centers.Develop, implement, and maintain registration processes. Establish metrics/objectives and long range planning for future initiatives.Human Resource management - all phases of employment process, performance evaluation and managementBudget management - plan, allocate, and execute departmental budgets

  • Manager, Patient Access

    • Oct 2012 - Jun 2014

    Operational oversight and management of registrations/admissions for Rex Healthcare. Direct management of approximately 28 FTEs.Develop and maintain metrics and KPIs.Human Resource managementBudget management

  • Senior Human Resources Consultant

    • Jul 2007 - Oct 2012

    Primary resource for all levels of management and staff in Patient Care Services division for employee relations, employment, FTE management, policy implementation/interpretation, conflict resolution, etc.Facilitated employment process for Patient Care Services divisionLead and coordinated various events/activities - career fairs, education fairs, open house, lead/facilitated various classes offered through Learning and Organizational DevelopmentManaged and implemented applicant tracking onboarding system

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  Metropolitan Research Associates

  • Clinical Research Recruiter

    • Sep 2006 - Jul 2007

    Recruitment of clinical research professionalsAccount management for several key accounts in Pharma, Biotech, and CRO industry

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  Aerotek

  • United States
  • Staffing and Recruiting
  • 700 & Above Employee

  • On Premise Manager

    • May 2005 - Sep 2006

    Directly managed team of four recruiting and administrative personnelResponsible for three client sites and indirect supervision of up to 400 contract employees

  • On Premise Recruiter

    • Mar 2004 - May 2005

    Integral role in startup of on-premise operation for two client sites for Aerotek's largest national clientRecruitment, hiring, terminating, counseling contract employees

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  Maxim Healthcare Services

  • Healthcare Recruiter

    • Jan 2003 - Feb 2004

    Recruitment, hiring, terminating, counseling contract employees