Experience

• 

  Midland Air Conditioning

  • Birmingham, England, United Kingdom

  • Sales Team Leader

    • Feb 2024 - Present
    • Birmingham, England, United Kingdom

• 

  Birmingham Botanical Gardens

  • United Kingdom
  • Non-profit Organizations
  • 1 - 100 Employee

  • Event Coordinator

    • Feb 2022 - Dec 2023

    Developed long lasting relationships with external event partners .Maintained and nurtured relationships formed under previous management.).Tailored multiple logistics plans and risk assessments for each event.Assembled multiple rotas (for both managers, staff and volunteers) for various events on site.Utilised previous complaints to improve the customer experience for upcoming events.Represented Birmingham Botanical Gardens on the Heritage Open Days: New Wave course.Delivered bespoke public tours of the site on various topics to improve visitor offering.Created additional resources to improve site efficiency.Worked alongside contractors to set up and run large and small scale events.Built and maintained a full year Events Calendar with progress onto the next financial year.Worked with all departments of the Gardens to create cohesive structures around events.Assisted with and stewarded commercial photo/video enquiries..Maintained and created yearly budgets.Worked with external ticketing platforms to increase footfall and sales.

  • Seasonal Receptionist

    • Aug 2021 - Feb 2022

    Provided excellent Customer Service through all sales channels.Completed training on Spektrix CRM system on behalf of the welcome team.Upheld the ethos of the Gardens in every aspect of work. Developed trails to increase customer interaction.During this role, I developed a greater understanding of the Garden’s position as a heritage site.

• 

  Lidl GB

  • Sales Assistant

    • Mar 2020 - Aug 2021

    Quickly adapted to working in an FMCG industry. Highly praised for customer service. Assisted with inventory processes and stock management.Promoted to the role of training mentor within 3 months of starting. NSPCC Champion for the store.

• 

  STA Travel

  • Bath, United Kingdom

  • Assistant Manager

    • Jul 2016 - Mar 2020
    • Bath, United Kingdom

    Used to working in a fast paced environment due to a high level of demand.Wide knowledge of multiple travel destinations.Trained on banking and cashing up proceduresReceived internal awards for customer service.Worked simultaneously using multiple revenue channels including phone, email and face to face sales.Led and prepared travel talks at local sixth forms and universities. Effectively dealt with customer service issues at an efficient speed.Used to working weekends and late shifts. Travelled to various travel shows to represent the company, including the TTG LGBT conference 2019.Took on the role of Teenage Cancer Trust Champion for the South Region.