Experience

• 

  KFP Total IT Solutions

  • Junior Project Manager

    • Oct 2023 - Present

• 

  Vista

  • United Kingdom
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Project Coordinator

    • Jul 2022 - Oct 2023

    After demonstrating my coordination skills and passion for delivering results as a Warehouse Team Leader, I transitioned to the company's project department. As a Project Coordinator, I had the privilege of coordinating complex IT infrastructure upgrades for prominent clients. This dynamic position allowed me to utilize my skills and passion for driving successful project outcomes.Last project: Large WiFi infrastructure upgrade for the UK arm of a multi-national supermarket chain.Key Duties::- WiFi Deployment: I created WiFi drawings of stores, ensuring accurate installation plans for our engineering team. - Procurement: I raised requests and orders to ship equipment and materials to the engineers required for the project. - Documentation and Compliance: I prepared Risk Assessment and Method Statement (RAMS) ensuring that on-site engineers adhere to established safety protocols. - Tracking: I updated our internal tracking software, enabling monitoring of project progress. Additionally, I maintained records on customers' tracking sheets, ensuring transparent communication and providing real-time updates.- Communication: On out-of-hours support shifts I switched to the project manager. I engaged in frequent communication with our team of engineers. I addressed their queries, troubleshooted problems, and made informed decisions to keep the project on track.- Reporting: Following the completion of WiFi installations, I prepared and distributed detailed reports to both customers and internal stakeholders. These reports highlight the outcomes achieved, capturing important metrics and providing valuable insights for future projects.- Coordinating Operations: Beyond these core responsibilities, I performed various coordinator tasks, such as raising purchase orders, approving invoices, scheduling work for engineers, and arranging access equipment when needed.

  • Warehouse Team Leader

    • Jun 2021 - Jul 2022

    Taking on the role of Warehouse Team Leader was a shift in my career journey, building upon my previous experience as an EPOS Technician within the same company. This promotion allowed me to leverage my skills and take on new responsibilities to ensure the smooth functioning of the warehouse operations, while also supporting the growth of the team.Key Contributions:- Operational Efficiency: As the Warehouse Team Leader, I managed the day-to-day operations of the warehouse, with overall goals from senior management. I worked with the project team, overseeing their goods in and goods out functions to streamline processes and enhance efficiency. By closely monitoring workflows and addressing any challenges, we facilitated a productive environment where the team could consistently meet targets and deliver high-quality results.- Substitute Manager: In the absence of the manager, I was required to cover holidays and absences. - Supportive Team Management: Recognizing the importance of supporting the team's success, I offered guidance and support to address workload challenges and resolve any issues. Always happily jumping in to assist with different operational tasks.- Continuous Improvement: I continually monitored performance metrics, such as production targets and key performance indicators. Through ongoing evaluation and collaboration with the team, we identified areas for improvement and implemented strategies to enhance productivity and maintain high-quality standards.

  • EPOS Technician

    • Jun 2019 - Jun 2021

    In my role as an EPOS Technician, I had the opportunity to manage the company's eBay page and singlehandedly oversee all aspects, from communication and advertising to product preparation, packing, shipping, and after-sales support. It was a challenging yet rewarding experience that allowed me to make a personal impact on the environment making sure the legacy equipment from the company's clients didn't end up at landfill while gaining profits for the company.Key Contributions:- eBay Store Management: I managed the company's eBay page, ensuring clear and effective communication with customers, creating engaging advertisements, and testing, fixing, and preparing products for shipping. This hands-on approach allowed me to deliver a seamless buying experience for the customer.- Sales Growth: Through my dedicated efforts, I was able to significantly increase sales on our eBay store. In fact, within the first year, I achieved a remarkable threefold increase in sales, climbing to the title of Top Rated eBay Seller. With overwhelmingly positive reviews from customers- IT Support and Collaboration: I also provided valuable support to the office and warehouse staff, assisting them with IT equipment identification and troubleshooting. - Data Security: As I was responsible for refurbishing second-hand and client hardware, I had to follow proper procedures for securely erasing sensitive information from client hard drives and devices. This level of attention to detail and commitment to privacy protection was crucial to maintain trust with our clientsAs the business moved forward onto bigger projects, we phased out legacy equipment sales, now using a dedicated partner to fulfill our needs. I moved over into a leadership position in the warehouse operations

• 

  Erecycler

  • Newport, Wales, United Kingdom

  • Information Technology Supervisor

    • Dec 2017 - Jan 2019
    • Newport, Wales, United Kingdom

    Upon returning from traveling abroad, I joined a small family-owned IT recycling company as an Information Technology SupervisorHowever, the dynamics significantly shifted when the CEO, tragically passed away.During this challenging time, I extended my assistance to help the company navigate through the transitional period. The owner entrusted me with additional responsibilities to ensure the smooth continuation of operations, allowing the company to honor existing contracts with clients and assist the staff in finding alternative employment before eventually closing the business.Key Contributions:- As Information Technology Supervisor, I was responsible for refurbishing and recycling IT equipment for reuse and sale. Overseeing and planning the secure destruction of sensitive equipment such as hard drives; and managing the company's eBay store.- Expanded Responsibilities: Assisted in various operational areas, stepping in where needed to support the overall functioning of the business. Including HR roles, Bookkeeping, logistics, property management, admin, etc- Operational Continuity: Worked diligently to maintain day-to-day operations, and fulfill contracts, throughout the transitional period.By extending my support to the company, I played a role in ensuring a smooth transition while keeping the best interests of clients and employees in mind. This experience, although difficult, allowed me to acquire a diverse set of skills within a short period of time. It has been valuable in terms of personal and professional growth, teaching me resilience, adaptability, and the ability to handle demanding situations.

• 

  Stirling Umbrella

  • Various

  • Site Controller

    • Dec 2014 - Dec 2016
    • Various

    Stirling Umbrella on behalf of Carillion Rail Resourcing — Site ControllerServed as the worksite administration focal point, ensuring efficient control of site access and egress, while maintaining optimal communication with on-site personnel.Key Responsibilities:- Coordinated site safety briefings to foster a culture, of safety and adherence to protocols.- Conducted comprehensive competency checks to verify workers' qualifications and skill sets.- Performed meticulous personal protective equipment (PPE) checks to guarantee compliance with safety regulations.- Oversaw equipment allocation to streamline workflow and optimize resource utilization.- Provided real-time reporting on project progress and schedule to facilitate effective decision-making by project stakeholders.- Followed worker fatigue management strategies to enhance productivity and maintain a safe working environment.

• 

  Bob Deer Signs

  • Magor, Wales, United Kingdom

  • Signmaker

    • Dec 2012 - Nov 2014
    • Magor, Wales, United Kingdom

    I joined the company as a pivotal team member following the transition of ownership from one of the founders to a business partner. Played a crucial role in various aspects of the business, including premises relocation and client base expansion.Key Contributions:- Spearheaded the modernization of the business by implementing cutting-edge technologies, enhancing the level of creativity and interaction with clients. Introduced new software and hardware solutions to facilitate the creation of visually striking designs for vehicle livery and signs.- Cultivated strong relationships with a diverse portfolio of major clients in the car trade industry, primarily located in and around Newport/Cardiff, with some extending to more distant regions.- Conducted client meetings to understand their specific requirements, accurately assess costs, and determine precise measurements.- Utilized sign making computer-aided design (CAD) software, in conjunction with occasional Photoshop work, to design and produce signs on a computer.- Operated plotters and printing machines proficiently to achieve high-quality output.- Applied printed/cut vinyl designs onto various surfaces, including vehicles, signs, showrooms, and offices, ensuring precise application and attention to detail.- Executed on-site sign installations, adhering to rigorous health and safety regulations, including working at heights when necessary.- Employed power tools to facilitate the fitting of large signs onto buildings, showcasing proficiency in precise and efficient installation techniques.

• 

  various

  • Various

    • Jan 2007 - Nov 2012

    Following my departure from education and IT apprenticeship, I embarked on a journey that took me to different locations, including Newport, Birmingham, and even Norway. Throughout this period, I embraced diverse roles across various industries, showcasing my adaptability, and ability to quickly learn and thrive in dynamic work environments.Key Roles:- Customer Service Advisor: Exemplified great customer service by promptly and effectively resolving inquiries and concerns from customers. Cultivated communication skills and demonstrated professionalism and empathy in handling challenging situations, such as returns. - Administrative Support: Provided valuable assistance in various administrative tasks, including data entry, filing, and document management. Ensured meticulous record-keeping and facilitated efficient office operations.- Retail Assistant: Delivered exceptional customer experiences through product knowledge, assisting with purchases, and maintaining a clean and organized shop floor. Honed interpersonal and sales skills while contributing to achieving sales targets. I was awarded a perfect review by an official corporate mystery shopper during this time.Despite the transitional nature of these roles, I consistently displayed dedication, reliability, and a commitment to delivering high-quality work. This period of my career allowed me to acquire valuable skills in customer service, and administration, while also nurturing resilience and adaptability in ever-changing work environments.