Bio
Experience
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United Kingdom
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Human Resources Services
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1 - 100 Employee
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Strategic Account Executive at Access People HR
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Jan 2012 - Present
Access People HR is one of the fastest-growing HRIS out there with around 10,000 business customers. We help HR professionals improve their processes while streamlining their workload, giving them the information and tools that allow them to concentrate on strategy and make evidence-based decisions.As a product champion, I deal with our new potential customers in guiding them through the PeopleHR product. Through this consultative approach, we apply our knowledge and experience to help solve those day-to-day headaches caused by both a poor HR system or a complete lack of one.As a team, we are not aggressive sales tacticians, we are expert consultants with decades of combined experience in HR Software. We have worked across more than 10 HR Software providers between us. All this combines to give us a wide view of the marketplace and an understanding of the complex requirements that strategic HR professionals require from their software provider.If you would like to find out why People HR is so popular with HR Professionals, please feel free to call us and speak to one of the team. Alternatively, if you would like to see a demo of the software, you can book directly with one of our experts on the calendly link below.☎ Tel : +(44) 07545 636657📧 Email: [email protected]📆 Book a call: https://calendly.com/gareth-moss-1💻 www.peoplehr.com
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Product trainer and service specialist
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Mar 2013 - Sep 2014
Managing clients issues and training clients to a competent level on the software. Ensuring that The Client understands the full workings and functionality of the programme so they can train there own staff on the product.I started with people from the very beginning, when the product was merely an idea over a costa coffee one morning. As part of the initial team, i created ideas regarding the system. As part of the start-up customer service team i helped put in place the other systems that would run the service team, such as desk.com.
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Product Trainer
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Nov 2009 - Mar 2013
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uk
Covering a nationwide group of clients and ensuring they are up to speed on their newly purchased HR Software.Delivering Software Training throughout the UK on client premises. Working with and giving advise on software setup.Ensure customers are contacted and up to date before the event, including project planning, conference calls and onsite visits where required.Give the customers the opportunity to complete feedback and report this into the business.Ensure customer service meets business objectives and client needs. Working closely with the Project Manager to ensure the customers are ready for their Training. Review training materials and documentation and keep them up to date.Communicate software problems and issues to Operations.Provide cover to the support team during annual leave / absences or whenever the business requires.
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Education
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1998 - 2002Bangor University
Bachelor’s Degree, English Literature (British and Commonwealth) -
1996 - 1998John Leggot College
4 A levels, English, Media, Art and design, General -
1991 - 1996South Axholme Accademy School
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