Experience

• 

  Croma

  • Pune, Maharashtra, India

  • Store Manager

    • Sep 2022 - Present
    • Pune, Maharashtra, India

• 

  Praxis Home Retail Limited

  • Pune, Maharashtra, India

  • Store Operations Manager

    • Mar 2021 - Sep 2022
    • Pune, Maharashtra, India

    ·        Store operational activity, analytical, & numerical skills & managed budgeting, took strategic initiatives & business processes skills to coordinate department operations & achieve set targets·         Led the entire business with multiple functions and implemented long-term growth strategy to maximize ROI ·         Took the P&L responsibility; ascertained the achievement of agreed-to volume, revenue, market share and profit objectives·         Managed store operational requirements including stock management, inventory, scheduling & assigning employees, following up on work results & ensuring smooth running of operations ·         Maximized the sales opportunities, proactively created new opportunities, developed & managed relationships with key internal & external stakeholders ·         Showcased proven excellence in driving operations related to vendor identification and sales target ·         Revamped the business model & strategy to build a more responsive & market-driven organization·         Developed plans/ internal controls/ SOPs to take the business to next level·         Managed budgets, sales forecasts accordingly as per business plans for each unit & ensured it runs as a Profit Center ·         Maintained healthy business relations with clients and ensured maximum customer satisfaction in an expressive manner

• 

  IKEA

  • Kuwait City, Al Asimah, Kuwait

  • Shopkeeper

    • Nov 2019 - Dec 2020
    • Kuwait City, Al Asimah, Kuwait

    ·        Supervising entire store operations inclusive of attractive display of goods, visual merchandising and customer service and managing the store·        Administering the floor of market hall, Textile, Bath shop; leading a team of 2 Team Leaders, 3 HFBs, with 23 co-workers; providing support to the function team including Logistics, Warehouse, Com- In, Designers, IT, HR and Accounts·        Managing and monitoring the show windows, visual merchandising and so on, to maintain the standards of the stores; maintaining and upholding high retail standards & value of integrity, customer service, team work, work discipline, cost consciousness, respect for staff & organization and transparency·        Analyzing the store look and feel, staffing uniforms and stocks in store (motivating the store staff and also the higher ups to make sure that the store never runs over a stock out) ·        Ensuring maximum customer satisfaction by closely interacting with in-house & potential guests to understand their requirements & customizing products & services with optimum resource utilization·        Strategizing policies & procedures in the operating systems to achieve greater customer service·        Handling retail store operations inclusive of trade segmentation, account management, communication through merchandising programs, as well as pricing and trade terms management·        Overseeing Category Management including shelf space management, merchandising strategies, plan-o-gram development, inventory management, margin analysis & contributions·        Building and maintaining healthy business relations with major clients, ensuring maximum customer satisfaction in an expressive manner·        Collaborating with Merchandising and VM to focus on various product categories as per seasonal requirement and ensuring that the store is maintained as per global standards·        Conducting training & development sessions for the team to expand their capabilities

• 

  Home Centre India

  • Kuwait City, Al Asimah, Kuwait

  • Assistant Store Manager

    • Jan 2016 - Nov 2019
    • Kuwait City, Al Asimah, Kuwait

    ·        Spearheaded operational, analytical, & numerical skills & managed budgeting, took strategic initiatives & business processes skills to coordinate department operations & achieve set targets·         Led the entire business with multiple functions and implemented long-term growth strategy to maximize ROI ·         Took the P&L responsibility; ascertained the achievement of agreed-to volume, revenue, market share and profit objectives·         Managed store operational requirements including stock management, inventory, scheduling & assigning employees, following up on work results & ensuring smooth running of operations ·         Maximized the sales opportunities, proactively created new opportunities, developed & managed relationships with key internal & external stakeholders ·         Showcased proven excellence in driving operations related to vendor identification and sales target ·         Revamped the business model & strategy to build a more responsive & market-driven organization·         Developed plans/ internal controls/ SOPs to take the business to next level·         Managed budgets, sales forecasts accordingly as per business plans for each unit & ensured it runs as a Profit Center ·         Maintained healthy business relations with clients and ensured maximum customer satisfaction in an expressive manner

• 

  Shoppers Stop

  • Pune, Maharashtra, India

  • Department Manager

    • Nov 2010 - Jan 2016
    • Pune, Maharashtra, India

    Highlights: ·        Managed Financial –EBDITA, Sales, PICS Variance, SAV, First Citizen (Customer Retention & Development Programs)·        Assisted External/Internal Customer; managed CSI & ASI score, mystery shopper score, customer feedback and attrition·        Administered Internal Business Perspective such as SOP adherence, Performance Review, PICS and POR PV Report·        Supervised & provided training, development of subordinates, skill tracker, productivity, private label contribution, first citizen, Top 50 customer retention

• 

  More Retail Private Limited

  • Pimpri Chinchwad, Maharashtra, India

  • Retail Store Manager

    • Sep 2007 - Oct 2010
    • Pimpri Chinchwad, Maharashtra, India

    Highlight:·        Worked as the Manager of retail store, which includes F & V, FMCG, Grocery, H.P.C, G. M., Bakery and Apparel sections

• 

  Godrej Agrovet Limited

  • Nashik, Maharashtra, India

  • Store Incharge

    • Nov 2006 - Aug 2007
    • Nashik, Maharashtra, India

    lights:·        Supervised performances of the store and worked as the In-charge of retail store, which provides one stop solution to all needs of farmers

• 

  BioCare

  • Nagpur, Maharashtra, India

  • Assistant Branch Manager

    • Dec 2001 - Oct 2006
    • Nagpur, Maharashtra, India

    ·        Managed sales & marketing operations in the assigned territory of Pune & ROM selected cities