Experience

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  Qinetics Solutions Sdn Bhd

  • Selangor, Malaysia

  • Application Support Engineer

    • May 2022 - Present
    • Selangor, Malaysia

    • To communicate with partners by telephone or electronic medium for domain matter.• To escalate unresolved queries to designated teams for further investigation.• To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.• To communicate progress and resolution of issues to internal and external customers.• To maintain accurate and quality response for ISO9001 audit and compliance purposes.• To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.• To update daily listing for day to day operation according to the given requirement.

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  DHL IT Services

  • Cyberjaya, Selangor, Malaysia

  • Technical Support Engineer

    • Aug 2017 - Apr 2022
    • Cyberjaya, Selangor, Malaysia

    Industry Computer / Information Technology (Software)Specialization IT/Computer - Network/System/Database AdminRole Infrastructure SecurityPosition Level Application Support EngineerMonthly Salary MYR NEG•Analyzing ticket, troubleshooting, solving the issue and request ticket for user, Automation Abort troubleshooting and resuming Automation.•Experience in using Linux, oracle and Database system •Write new program codes while develop and test system modifications.•Refine the data and format final product to ensure excellent delivery of programming assignments.•Compile project documents while monitoring the testing, version control as well as operations manual.•Assist in conducting technical troubleshooting towards achieving swift resolution of issues.•Collect and analyze customer network and packet trace information.•Render Linux system support in listing the usage of network and CPU memory, Monitoring File System and Splunk System.•Constantly keep abreast with the knowledge of product and services offered•Doing Deployment – for new Customer (1) Provide technical support: (A) Resolving problems.•Provide user training and on-going user support•Provide pre and post-sales support to Sales Department•Participate in customer solution related discussions and provide technical inputs to meet customer needs•Contract negotiation, problem escalation, etc.•Database analysis and design•Manages existing system interfaces with 3rd party•Handles local application EOSL/RTP/System Upgrades activities•Report generation and data file processing•Handles local systems configurations and administration•Perform daily monitoring 1st level trouble shooting for any integration/data issuesAdvanced Skills:Development Tools : Vim, GVIM, Tera Term, Ms Office,Operating System : Linux, Unix, Windows XP pro/home, Window 10,Networking Skill : Basic Small Office and Home Networking with router and switch

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  Syniverse

  • Kuala Lumpur, Malaysia

  • System Support Engineer

    • Mar 2015 - Jun 2017
    • Kuala Lumpur, Malaysia

    • Spearhead 24x7 monitoring of daily network status and CPU usage reports including patching of Linux servers. • Design and deploy a myriad of solutions to customers including system integration and user acceptance testing• Write new program codes while develop and test system modifications.• Refine the data and format final product to ensure excellent delivery of programming assignments.• Compile project documents while monitoring the testing, version control as well as operations manual.• Assist in conducting technical troubleshooting towards achieving swift resolution of issues.• Collect and analyse customer network and packet trace information.• Render Linux system support in listing the usage of network and CPU memory.• Conduct IOTP testing support U mobile, Maxis and Celcom while handling all escalations as well as vendor inquiries.• Constantly keep abreast with the knowledge of product and services offered.

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  Atos

  • Selangor, Malaysia

  • Helpdesk Support Analyst (Contract)

    • Mar 2014 - Mar 2015
    • Selangor, Malaysia

    • Performed configuration of network connections, remote access and printers as well as implementing applications.• Conducted troubleshooting in resolving technical inquiries from customers in line with set time frames.• Diagnosed software and hardware issues to identify root causes in developing innovative and cost-effective solutions to support Level 1 as well as 2 troubleshooting.• Escalated and resolved log problem tickets in accordance with service level agreements.• Forged solid relationship with key clients, vendors, end users as well as the management team.• Provided guidance to customers in using an array of software including Windows, Lotus Notes, MS Outlook, Token system, Tivoli identity and e-portal.

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  IBM Malaysia

  • Selangor, Malaysia

  • Technical Support Helpdesk (Contract)

    • Nov 2010 - Mar 2014
    • Selangor, Malaysia

    • Carried out IBM UNIX server installation, setup and configuration while performing remote technical analysis on SIA users’ PC.• Rendered troubleshooting assistance to customers while ensuring all requests are addressed within the set response time frames.• Conducted network connection and printer configuration while guiding users in using a variety of software.

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  Maxis

  • Kuala Lumpur, Malaysia

  • Database Administrator

    • 2009 - 2010
    • Kuala Lumpur, Malaysia

    • Performed account creation for new customers, rate changes and waivers for customers.• Liaised with dealers on customer rate plan and bill status while handling enquiries on overdue and balance payment.• Prepared bills for users and monthly reports for the management.

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  Scicom (MSC) Bhd

  • Kuala Lumpur, Malaysia

  • Technical Support Executive

    • Jan 2009 - Nov 2009
    • Kuala Lumpur, Malaysia

    • Assisted in conducting troubleshooting on internet access on PC and laptops as well as line checking on customer premises.• Create new email account for users while guiding customer in setting up proxies and firewall.

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  Besi APac Sdn Bhd

  • Selangor, Malaysia

  • Logistics Officer

    • 2007 - 2009
    • Selangor, Malaysia

    • Carried out administrative functions including preparing invoice and customs forms for shipping items, License of Manufacturing Warehouse reports as well as data entry.• Drafted letters and correspondences while coordinated stock controls.• Led the implementation of the Technical & Service objectives as well as policies.

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  Spansion KL Sdn Bhd

  • Selangor, Malaysia

  • Shipping Coordinator

    • 2003 - 2006
    • Selangor, Malaysia

    • Prepared invoices for shipping items, billing tapes as well as LMW and Daily reports.• Monitored the production and development servers, billing systems as well as outgoing and incoming enterprise systems while maintaining the disaster recovery servers.• Supported the editing and production of reports using in-house developed Shell scripts.