This rate is calculated based on the assumption that Galen is an entry-level customer service representative with basic skills in Microsoft Office and customer service. The rate is lower than average due to lack of specific experience and advanced skills in areas like marketing and social networking. For an entry-level position in customer service, the average hourly rate in the United States is around $15-$20 per hour. Considering Galen's education and skills, a rate of $25 per hour is slightly above average but still on the lower side.